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LiveChat VS Marker.io for GitLab

Compare LiveChat VS Marker.io for GitLab and see what are their differences

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Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management, Service Technician and Field Service Management (FSM)... featured
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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

LiveChat logo LiveChat

LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

Marker.io for GitLab logo Marker.io for GitLab

Make it easy for your team and clients to report website feedback into GitLab, without driving developers crazy.
  • LiveChat Landing page
    Landing page //
    2023-06-16
  • Marker.io for GitLab Landing page
    Landing page //
    2023-01-14

The ultimate QA tool for bug tracking in GitLab

Report feedback on live websites

Log new issues directly into GitLab without leaving your website via the Marker.io feedback button.

Mark up feedback, bugs and issues visually

Your reporters can draw arrows and write text directly on your website using our built-in annotations tools. No more switching to Photoshop or MS Paint.

Centralize everything in GitLab

Gather bug reports and visual feedback directly into GitLab, even from users like clients who do not have a GitLab account.

LiveChat

Website
livechat.com
Pricing URL
Official LiveChat Pricing
$ Details
paid Free Trial $20.0 / Monthly (1 agent)
Platforms
Browser iOS Windows Mac OSX Linux REST API JavaScript Wordpress Shopify Magento Android
Release Date
2002 June
Edit details

Marker.io for GitLab

Website
marker.io
Pricing URL
Official Marker.io for GitLab Pricing
$ Details
paid Free Trial $59.0 / Monthly (10 reporters, Unlimited integrations, Unlimited projects,…)
Platforms
Browser Mac OSX Windows iOS Android Cross Platform Chrome OS JavaScript Wordpress Shopify Magento Slack
Release Date
2017 January
Edit details

LiveChat features and specs

  • Easy to Use
    LiveChat offers a user-friendly interface that is easy to navigate even for beginners, making it simple to set up and use.
  • Integration Options
    The platform supports a wide range of integrations with other popular tools such as CRM systems, email marketing services, and ecommerce platforms.
  • Real-time Monitoring
    It provides real-time visitor monitoring, enabling you to see who is on your website and engage with them proactively.
  • Multichannel Support
    LiveChat allows communication not just through chat, but also email, social media, and other channels, offering a unified customer support experience.
  • Data Analytics and Reporting
    Comprehensive analytics and reporting features help businesses track performance, gather insights, and improve their customer service strategy.

Possible disadvantages of LiveChat

  • Price
    LiveChat can be relatively expensive compared to some other chat services, which may be a concern for small businesses or startups with tight budgets.
  • Limited Free Plan
    The free plan offered by LiveChat has limited features and functionalities, making it less beneficial for businesses that are not ready to invest in the paid plans.
  • Customization Limitations
    While LiveChat offers customization options, they may not be as extensive as some users might require for special needs or unique branding requirements.
  • Learning Curve for Advanced Features
    Some of the more advanced features and integrations can have a learning curve, requiring time and effort to fully leverage.
  • Overwhelming for Small Teams
    The extensive features and options might be overwhelming for small teams who may not need all the functionalities provided.

Marker.io for GitLab features and specs

  • Seamless Integration
    Marker.io integrates directly with GitLab, allowing users to create issues in their GitLab projects without leaving the Marker.io interface. This seamless integration helps improve workflow efficiency.
  • User-Friendly Interface
    Marker.io provides a simple and intuitive interface that makes it easy for team members to report issues with annotated screenshots, making communication clearer and more effective.
  • Screenshot Annotation Tools
    The tool offers robust screenshot annotation features, enabling users to easily highlight specific areas or add comments, which enhances communication and clarity of bug reports.
  • Multiple Platform Support
    Marker.io supports multiple platforms and browsers, ensuring that team members can report issues regardless of their working environment, thereby increasing flexibility and accessibility.
  • Automatic Metadata Capturing
    It automatically captures technical metadata such as browser version, screen size, and operating system details, which helps developers quickly understand the context of the reported issue.

Possible disadvantages of Marker.io for GitLab

  • Pricing
    Marker.io may be considered expensive for small teams or startups with limited budgets, especially when comparing the cost to the number of features provided.
  • Learning Curve
    While the interface is user-friendly, new users might require some time to get accustomed to the full range of features and how best to use them in conjunction with GitLab.
  • Limited Offline Functionality
    The tool heavily relies on an internet connection, which might pose a challenge for users needing to capture issues in environments with limited connectivity.
  • Feature Limitations on Lower Tiers
    Users on lower subscription tiers might find certain advanced features, like deeper customization options, unavailable, necessitating an upgrade for full functionality.

Analysis of LiveChat

Overall verdict

  • LiveChat is a reliable and efficient choice for businesses seeking to enhance their customer service capabilities and engagement. Its comprehensive features and integrations make it one of the leading live chat solutions on the market.

Why this product is good

  • LiveChat is considered a good tool for businesses looking to offer real-time customer support. It provides an intuitive user interface, robust features including chat customization, analytics, multi-channel support, and CRM integrations. It helps improve customer satisfaction by allowing for quick resolutions and personalized interactions.

Recommended for

    LiveChat is highly recommended for businesses of all sizes that wish to improve their customer support operations. It's particularly beneficial for eCommerce platforms, SMEs, and large enterprises looking to increase sales through enhanced customer communication and support.

LiveChat videos

+ Add

LiveChat Demo: All Features You Must Know in LiveChat!

More videos:

  • Tutorial - LiveChat Product Tour: See How Easy It Is To Use Live Chat!
  • Tutorial - Setting Up LiveChat

Marker.io for GitLab videos

No Marker.io for GitLab videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to LiveChat and Marker.io for GitLab)

LiveChat

Marker.io for GitLab

Customer Support
100 100%
Customer Support
0% 0
Visual Bug Reports
0 0%
Visual Bug Reports
100% 100
Live Chat
100 100%
Live Chat
0% 0
Productivity
0 0%
Productivity
100% 100

User comments

Share your experience with using LiveChat and Marker.io for GitLab. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveChat and Marker.io for GitLab

LiveChat Reviews

9 Best ManyChat Alternatives & Competitors in 2024
LiveChat interface is detailed and comprehensive, while also simple enough for any freelancer or business. The user interface (UI) also gives customers all the information they need to support their business on one screen, without being distracting or imposing. One of the most useful integrations is Facebook Messenger that enables you to chat with your customers from your...
Source: www.tidio.com
alternatives to Tawk.to - Tiledesk Free Live Chat
LiveChat is another alternative to Tawk.to, but it provides more integrations. Also, LiveChat enables agents to talk with more than one customer in real-time, a significant feature for eCommerce to improve customer engagement. It also has other support tools for sales, integrations, and analytics. It is an influential Tawk.to alternative that supports many languages and...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Similar to Tawk.to, LiveChat is easy to use and integrates with your business websites. It has a wide range of service packages too. So, whether you’re a solo professional with a single site, or a large business owner with multiple sites and hundreds of employees, LiveChat can accommodate your needs.
Source: www.tidio.com
What are alternatives to LiveChat?
You can read a comprehensive comparison of HelpCrunch and LiveChat here. In a nutshell, here are some areas where HelpCrunch can become your favorite tool over any other alternative:
Source: www.quora.com
Looking for a better alternative to LiveChat?
With HelpСrunch, you get more than just aperfect live chat solution while paying less. We can also migrate your LiveChat data for free.
Source: helpcrunch.com

Marker.io for GitLab Reviews

We have no reviews of Marker.io for GitLab yet.
Be the first one to post

Social recommendations and mentions

Based on our record, LiveChat seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveChat mentions (2)

  • Suggestion for a live chat on WordPress website
    Some of it is going to depend on your budget and needs. Many (most?) livechat providers offer WP functionality. For example, livechat.com has a free WP plugin to offer livechat on WP sites:. Source: about 3 years ago
  • Concerns regarding my first professional project
    I am free to use any existing library or whatnot, what I was wondering is how easy it is to implement and deploy. I'm not being asked to build a full live chat from scratch, just try and implement a solution that won't add monthly charges to the predicted monthly cost of the website (ie pre-made solutions such as livechat.com that would cost atleast $16/mo). Source: over 4 years ago

Marker.io for GitLab mentions (0)

We have not tracked any mentions of Marker.io for GitLab yet. Tracking of Marker.io for GitLab recommendations started around Mar 2021.

What are some alternatives?

When comparing LiveChat and Marker.io for GitLab, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Instabug - The top apps in the world rely on Instabug for beta testing, user engagement and crash reporting.

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Buglife - Seriously awesome bug reporting for iOS apps

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Balto - Easy feedback with screenshot / videos for your beta apps

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