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LiveChat VS JSON Web Token

Compare LiveChat VS JSON Web Token and see what are their differences

Zendesk
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Contents:
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  3. » Reviews
  4. » Alternatives

LiveChat logo LiveChat

LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

JSON Web Token logo JSON Web Token

JSON Web Tokens are an open, industry standard RFC 7519 method for representing claims securely between two parties.
  • LiveChat Landing page
    Landing page //
    2023-06-16
  • JSON Web Token Landing page
    Landing page //
    2023-08-19

LiveChat

Website
livechat.com
Pricing URL
Official LiveChat Pricing
$ Details
paid Free Trial $20.0 / Monthly (1 agent)
Platforms
Browser iOS Windows Mac OSX Linux REST API JavaScript Wordpress Shopify Magento Android
Release Date
2002 June
Edit details

JSON Web Token

Website
jwt.io
Pricing URL
-
$ Details
Platforms
-
Release Date
-
Edit details

LiveChat features and specs

  • Easy to Use
    LiveChat offers a user-friendly interface that is easy to navigate even for beginners, making it simple to set up and use.
  • Integration Options
    The platform supports a wide range of integrations with other popular tools such as CRM systems, email marketing services, and ecommerce platforms.
  • Real-time Monitoring
    It provides real-time visitor monitoring, enabling you to see who is on your website and engage with them proactively.
  • Multichannel Support
    LiveChat allows communication not just through chat, but also email, social media, and other channels, offering a unified customer support experience.
  • Data Analytics and Reporting
    Comprehensive analytics and reporting features help businesses track performance, gather insights, and improve their customer service strategy.

Possible disadvantages of LiveChat

  • Price
    LiveChat can be relatively expensive compared to some other chat services, which may be a concern for small businesses or startups with tight budgets.
  • Limited Free Plan
    The free plan offered by LiveChat has limited features and functionalities, making it less beneficial for businesses that are not ready to invest in the paid plans.
  • Customization Limitations
    While LiveChat offers customization options, they may not be as extensive as some users might require for special needs or unique branding requirements.
  • Learning Curve for Advanced Features
    Some of the more advanced features and integrations can have a learning curve, requiring time and effort to fully leverage.
  • Overwhelming for Small Teams
    The extensive features and options might be overwhelming for small teams who may not need all the functionalities provided.

JSON Web Token features and specs

  • Stateless
    Since JWTs are self-contained, they do not require server-side sessions, enabling stateless authentication and reducing server memory usage.
  • Scalability
    JWTs can easily be used in distributed systems and microservices architectures due to their stateless nature, facilitating horizontal scaling.
  • Decentralized Issuance
    Multiple issuers can create and sign their own tokens, allowing for more decentralized and flexible authentication mechanisms.
  • Performance
    JWTs eliminate the need for database lookups during authenticating requests, as the token contains all the necessary information, which can lead to performance improvements.
  • Cross-domain and Mobile Compatible
    JWTs are widely supported by different platforms and can easily be used in cross-domain situations and with mobile applications.
  • Security
    JWTs can be signed and optionally encrypted, ensuring the authenticity and integrity of the data they carry.

Possible disadvantages of JSON Web Token

  • Size
    JWTs tend to be larger than session IDs, which can increase the amount of data transmitted during requests.
  • Expiration Handling
    Managing token expiration can be complex. Once a token is issued, it remains valid until it expires or is explicitly revoked.
  • No Built-in Revocation
    Unlike sessions, JWTs cannot be easily revoked server-side, making it difficult to immediately invalidate tokens without additional mechanisms.
  • Security Risks
    If a JWT is intercepted or compromised, it can be used until it expires. Thus, it should be properly secured and transmitted over HTTPS.
  • Token Overhead
    Embedding too much information in the token payload can lead to performance overhead and potential data exposure risks.
  • Complexity
    Implementing JWT correctly requires a thorough understanding of security practices and token lifecycle management, which can add complexity to the system.

LiveChat videos

+ Add

LiveChat Demo: All Features You Must Know in LiveChat!

More videos:

  • Tutorial - LiveChat Product Tour: See How Easy It Is To Use Live Chat!
  • Tutorial - Setting Up LiveChat

JSON Web Token videos

+ Add

JSON Web Tokens Suck - Randall Degges (DevNet Create 2018)

More videos:

  • Review - JSON Web Tokens with Public Key Signatures
  • Review - RFC 7519 JSON Web Token (JWT), Review

Category Popularity

0-100% (relative to LiveChat and JSON Web Token)

LiveChat

JSON Web Token

Customer Support
100 100%
Customer Support
0% 0
Identity Provider
0 0%
Identity Provider
100% 100
Live Chat
100 100%
Live Chat
0% 0
Identity And Access Management
0 0%
Identity And Access Management
100% 100

User comments

Share your experience with using LiveChat and JSON Web Token. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare LiveChat and JSON Web Token

LiveChat Reviews

9 Best ManyChat Alternatives & Competitors in 2024
LiveChat interface is detailed and comprehensive, while also simple enough for any freelancer or business. The user interface (UI) also gives customers all the information they need to support their business on one screen, without being distracting or imposing. One of the most useful integrations is Facebook Messenger that enables you to chat with your customers from your...
Source: www.tidio.com
alternatives to Tawk.to - Tiledesk Free Live Chat
LiveChat is another alternative to Tawk.to, but it provides more integrations. Also, LiveChat enables agents to talk with more than one customer in real-time, a significant feature for eCommerce to improve customer engagement. It also has other support tools for sales, integrations, and analytics. It is an influential Tawk.to alternative that supports many languages and...
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Similar to Tawk.to, LiveChat is easy to use and integrates with your business websites. It has a wide range of service packages too. So, whether you’re a solo professional with a single site, or a large business owner with multiple sites and hundreds of employees, LiveChat can accommodate your needs.
Source: www.tidio.com
What are alternatives to LiveChat?
You can read a comprehensive comparison of HelpCrunch and LiveChat here. In a nutshell, here are some areas where HelpCrunch can become your favorite tool over any other alternative:
Source: www.quora.com
Looking for a better alternative to LiveChat?
With HelpСrunch, you get more than just aperfect live chat solution while paying less. We can also migrate your LiveChat data for free.
Source: helpcrunch.com

JSON Web Token Reviews

We have no reviews of JSON Web Token yet.
Be the first one to post

Social recommendations and mentions

Based on our record, JSON Web Token seems to be a lot more popular than LiveChat. While we know about 301 links to JSON Web Token, we've tracked only 2 mentions of LiveChat. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

LiveChat mentions (2)

  • Suggestion for a live chat on WordPress website
    Some of it is going to depend on your budget and needs. Many (most?) livechat providers offer WP functionality. For example, livechat.com has a free WP plugin to offer livechat on WP sites:. Source: almost 3 years ago
  • Concerns regarding my first professional project
    I am free to use any existing library or whatnot, what I was wondering is how easy it is to implement and deploy. I'm not being asked to build a full live chat from scratch, just try and implement a solution that won't add monthly charges to the predicted monthly cost of the website (ie pre-made solutions such as livechat.com that would cost atleast $16/mo). Source: about 4 years ago

JSON Web Token mentions (301)

  • OAuth or JWT? Everything Developers Need to Know in 2025
    ​Security Considerations • JWT o Always use HTTPS to prevent token interception o Set short expiration times o Avoid storing sensitive data in the token • OAuth o Always validate redirect URIs o Implement proper token revocation o Consider using PKCE for public clients References • The Ultimate Guide to Implementing Authentication in JavaScript Applications • OAuth 2.0 – RFC 6749 • JWT.io –... - Source: dev.to / 4 days ago
  • Guide to JWT API Authentication
    Jwt.io is a great playground to get used to working with JWTs. - Source: dev.to / 23 days ago
  • Verifying Cognito access tokens - Comparing three JWT packages for Lambda authorizers
    The Lambda authorizer code decodes and verifies the token, and its business logic determines whether the request should proceed to the backend or be denied. Cognito access tokens are JSON Web Tokens (JWTs), and to simplify our coding, we might opt for an external package to handle token verification. - Source: dev.to / about 2 months ago
  • Authentication and Authorization Best Practices in ASP.NET Core
    You can decode the created JWT token using JWT IO web site to see what's inside. - Source: dev.to / about 2 months ago
  • How To Use JWT Token In React JS
    JWT.io – A great resource to decode, verify, and generate JWT tokens. - Source: dev.to / 2 months ago
View more

What are some alternatives?

When comparing LiveChat and JSON Web Token, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Auth0 - Auth0 is a program for people to get authentication and authorization services for their own business use.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Firebase Authentication - Application and Data, Application Utilities, and User Management and Authentication

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Spring Security - The Spring portfolio has many projects, including Spring Framework, Spring IO Platform, Spring Cloud, Spring Boot, Spring Data, Spring Security...

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