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Live Chat by WotNot VS Drift

Compare Live Chat by WotNot VS Drift and see what are their differences

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Live Chat by WotNot logo Live Chat by WotNot

A.C.E your customer service with live chat

Drift logo Drift

A messaging app that helps you grow your business.
  • Live Chat by WotNot Landing page
    Landing page //
    2023-07-14

Hey Folks,

So after endless efforts from our team for months, we have finally launched our new and revamped Live Chat! 😀

This new update of our software now helps you engage your website/social audience easily and pragmatically. We mentioned in the description that this tool is all about enhancing your support, and we mean it.

We decided to bring you features that will make you fall in love with the whole chatbot + live chat experience. 🙆‍♀️

How, you ask? 🤔

The revamp includes some exciting features like saved replies, visitor status, agent/team routing, enriched visitor information, labels, notes, and many more.

Data and functionality are locked on one interface, making it a “no navigation required platform” to engage with any visitor at any time. Having a bot in the absence of your team is an added benefit. 💁‍♂️

We have always been a big fan of the Product Hunt community, and we would want nothing more than to have some community feedback on making it better.

Give it a try, and let us know your experience. 😊

  • Drift Landing page
    Landing page //
    2023-10-23

Live Chat by WotNot

Website
wotnot.io
Pricing URL
-
Release Date
2021 August
Edit details

Drift

Website
drift.com
Pricing URL
Official Drift Pricing
Release Date
2015 January
Startup details
Country
United States
State
Massachusetts
City
Boston
Founder(s)
David Cancel
Employees
250 - 499
Edit details

Live Chat by WotNot features and specs

  • Instant Engagement
    Live Chat by WotNot allows for real-time customer engagement, providing immediate responses to user inquiries, which can lead to higher customer satisfaction and quicker issue resolution.
  • Customization
    The platform provides options for customization, allowing businesses to tailor the chat widget and messages to align with their brand identity and specific customer interaction needs.
  • Integration Capabilities
    WotNot offers integration with various CRM and messaging platforms, enabling seamless workflows and better data management across different business tools.
  • Cost Efficiency
    Implementing a live chat option can be more cost-effective than maintaining a full-scale contact center, as it requires less infrastructure and can be managed with fewer agents.
  • Automated Handling
    The tool supports automated bot interactions, which help handle common inquiries and free up human agents for more complex issues.

Possible disadvantages of Live Chat by WotNot

  • Limited Human Interaction
    While automated, bot-led interactions are efficient, they can sometimes lack the nuanced understanding and personal touch of a human customer service representative.
  • Implementation Complexity
    Setting up and tailoring the live chat to meet specific business requirements can be complex, requiring technical expertise and time to optimize fully.
  • Initial Setup Time
    There can be a significant time investment needed to initially configure the system, train personnel, and integrate the chat tool with existing systems.
  • Dependence on Internet
    Live chat requires a stable internet connection, which can limit accessibility in areas with poor connectivity or during outages, impacting customer service quality.
  • Potential Overload
    If not managed correctly, the live chat system can become easily overloaded with inquiries, especially during peak times, leading to delayed responses and potential customer dissatisfaction.

Drift features and specs

  • Real-time Customer Engagement
    Drift allows you to engage with website visitors in real-time through live chat, helping to convert leads faster and improving customer service.
  • AI-Powered Chatbots
    Drift provides AI-powered chatbots that can handle basic customer inquiries and route them to the appropriate representative, saving time and resources.
  • Advanced Analytics
    Drift offers comprehensive analytics tools to track chat performance, customer behavior, and conversion rates, which helps businesses make informed decisions.
  • Integration Capabilities
    Drift integrates well with popular CRM systems, marketing tools, and other third-party applications, enhancing overall workflow and data synchronization.
  • Customizable Chat Widgets
    Drift provides customizable chat widgets that can be tailored to match the branding and specific needs of your website, offering a cohesive user experience.

Possible disadvantages of Drift

  • Cost
    Drift can be relatively expensive compared to other live chat solutions, making it less accessible for small businesses or startups with limited budgets.
  • Complexity
    The platform has a steep learning curve, especially for those who are not tech-savvy, which can make the initial setup and usage challenging.
  • Limited Features in Free Plan
    The free version of Drift offers limited features, which may not meet the needs of businesses looking for more advanced functionalities.
  • Performance Issues
    Some users have reported occasional performance issues, such as lagging or downtime, which can disrupt customer engagement efforts.
  • Over-Reliance on Automation
    While AI-powered chatbots are a significant advantage, an over-reliance on them can sometimes lead to a lack of personal touch, potentially alienating customers.

Analysis of Drift

Overall verdict

  • Drift is considered a good option for businesses looking to enhance their customer communication and streamline their sales processes through conversational marketing. Its robust features and user-friendly interface make it a worthwhile tool for many organizations.

Why this product is good

  • Drift is a well-regarded conversational marketing and sales platform that focuses on enhancing customer engagement, lead generation, and customer support. It is praised for its live chat features, AI-driven chatbots, and seamless integrations with other marketing and sales tools. These features can help businesses improve their customer interactions and increase conversion rates.

Recommended for

  • Businesses aiming to improve customer engagement and lead generation
  • Companies looking to integrate chatbots for customer support
  • Marketing and sales teams seeking to streamline communication processes
  • Organizations that value integration with existing CRM and marketing tools

Live Chat by WotNot videos

No Live Chat by WotNot videos yet. You could help us improve this page by suggesting one.

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Drift videos

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Drift Review | Adam LZ's 240sx

More videos:

  • Review - THE BEST CAR I'VE EVER DRIFTED! 489Whp C6 Corvette Drift Review
  • Review - YouTubers Drift Crashes

Category Popularity

0-100% (relative to Live Chat by WotNot and Drift)

Live Chat by WotNot

Drift

Customer Support
2 2%
Customer Support
98% 98
User Experience
100 100%
User Experience
0% 0
CRM
0 0%
CRM
100% 100
Messaging
100 100%
Messaging
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Live Chat by WotNot and Drift

Live Chat by WotNot Reviews

We have no reviews of Live Chat by WotNot yet.
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Drift Reviews

Top 14 AI Lead Generation Software & Tools: A Detailed Comparison
CIENCE offers a complete lead generation solution, combining human expertise with AI-driven tools like MemoryAI for multi-threaded outreach—something tools like Instantly.ai or Copilot.ai lack. Unlike Seamless.ai, which focuses on contact discovery, or Drift, limited to conversational AI, CIENCE covers the full process, from outreach to appointment setting.
Source: www.cience.com
10 best Manychat alternatives in 2024 (free & paid)
Drift is a platform for conversational marketing, sales, and service. You can use it to connect with your website visitors, answer their questions and get insight into their preferences, collaborate with teammates to sell faster, and more.
Source: chatfuel.com
12 Best Free Chrome Screen Recorder with audio 2022
Drift is also a noteworthy screen recorder for Google Chrome, with which you can easily record videos, screens, and GIFs. It also allows you to record voice and mouse movements from any window.
Source: www.geekersoft.com
The 36 Best Marketing Automation Tools to Use in 2020
Drift is a conversational marketing and sales platform that helps you connect with the leads that are ready to buy. Drift is the first company to leverage the power of live chat and automated chatbots for sales purposes. Since their launch in 2014, they’ve established themselves as the best customer messaging platform to help you book more sales meetings, shorten your sales...
Source: encharge.io

Social recommendations and mentions

Based on our record, Drift seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Live Chat by WotNot mentions (0)

We have not tracked any mentions of Live Chat by WotNot yet. Tracking of Live Chat by WotNot recommendations started around Aug 2021.

Drift mentions (1)

  • Why is google chrome bypassing my firewall?
    I have a ZYXEL C3000Z modem/router and setup the "Website Blocking" for drift.com. When I use IE, Edge, Firefox, all have page block site from the router which is what I want. Source: almost 4 years ago

What are some alternatives?

When comparing Live Chat by WotNot and Drift, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Ticksy - Simple, beautiful customer support.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshworks Live Chat - Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

HelpHero - The onboarding & help experience your users deserve. 🤔👉💡

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