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Litmus VS HelpScout

Compare Litmus VS HelpScout and see what are their differences

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The platform for exceptional customer service at scale. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Litmus logo Litmus

litmus tests and tracks your email campaigns, so you can always put your best design forward.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Litmus Landing page
    Landing page //
    2023-10-17
  • HelpScout Landing page
    Landing page //
    2023-07-14

Litmus videos

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Litmus stubble pro DT1100 Trimmer (Unboxing & Review)

More videos:

  • Review - Acids and Bases Litmus Test - Chemistry - UPCAT and College Entrance Test Review
  • Review - Litmus Stubble Pro DT1100 Trimmer | Trimmer For Men Under 2000

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Litmus and HelpScout)

Litmus

HelpScout

Email Marketing
100 100%
Email Marketing
0% 0
Help Desk
0 0%
Help Desk
100% 100
Email Marketing Platforms
100 100%
Email Marketing Platforms
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using Litmus and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Litmus and HelpScout

Litmus Reviews

The 24 Best Email Marketing Tools
Display any email messsage as a web page, in desktop and mobile views. See the code used behind any email. Scoping is free as a stand-alone service and included with paid subscriptions to the Litmus email optimization tools suite.
Source: webbiquity.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

HelpScout might be a bit more popular than Litmus. We know about 2 links to it since March 2021 and only 2 links to Litmus. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Litmus mentions (2)

  • Basic question (I think 😅) this is happening for some reason. Any idea how I can solve it? This is for an email, I’ve these 2 buttons on different sections with enough vertical space between the 2. On gmail it shows up okay but on other mail services it shows up like this 😭. I appreciate your help!
    Email clients are terrible at html, you could try using litmus.com (there's a free trial) that will show you what it looks like in a huge range of clients. Source: about 2 years ago
  • How would you go about creating something like litmus.com or emailonacid.com
    Hey guys I want to start a new project but I have no clue as to where to start, I want to create something like litmus.com where each user gets an email and then when you send an email to that email account you can see your email on multiple clients but I can't figure out. Source: over 2 years ago

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Litmus and HelpScout, you can also consider the following products

MailChimp - MailChimp is the best way to design, send, and share email newsletters.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Sauce Labs - Test mobile or web apps instantly across 700+ browser/OS/device platform combinations - without infrastructure setup.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Browsershots - Browsershots makes screenshots of your web design in different browsers.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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