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HelpScout VS Sauce Labs

Compare HelpScout VS Sauce Labs and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support

Sauce Labs logo Sauce Labs

Test mobile or web apps instantly across 700+ browser/OS/device platform combinations - without infrastructure setup.
  • HelpScout Landing page
    Landing page //
    2023-07-14
  • Sauce Labs Landing page
    Landing page //
    2023-10-23

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Sauce Labs videos

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Overview of Sauce Labs

More videos:

  • Review - How an Automated Test Works With Sauce Labs
  • Review - Sauce Labs Analytics

Category Popularity

0-100% (relative to HelpScout and Sauce Labs)

HelpScout

Sauce Labs

Customer Support
100 100%
Customer Support
0% 0
Website Testing
0 0%
Website Testing
100% 100
Help Desk
100 100%
Help Desk
0% 0
Automated Testing
0 0%
Automated Testing
100% 100

User comments

Share your experience with using HelpScout and Sauce Labs. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare HelpScout and Sauce Labs

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Sauce Labs Reviews

Top Selenium Alternatives
Sauce Labs is a cloud-based platform that offers automated testing tools for web and mobile applications. It provides a secure and scalable environment for running tests across a wide range of browsers and operating systems. With features like parallel testing, real device testing, and live debugging, Sauce Labs focuses on improving test execution times and overall efficiency.
Source: bugbug.io
Top 20 Best Automation Testing Tools in 2018 (Comprehensive List)
Sauce Labs is a selenium cloud-based solution that offers automated testing over cross-browsers and multiple platforms. It has support for both mobile and desktop apps. It is known for significantly accelerating test cycles.
Source: www.softwaretestinghelp.com

Social recommendations and mentions

Based on our record, Sauce Labs should be more popular than HelpScout. It has been mentiond 14 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

Sauce Labs mentions (14)

  • 🛑 Stop resizing your browser: improve testing for responsiveness
    Platforms like Browserstack or SauceLabs offer virtual instances of real devices and browsers for manual and end-to-end testing. Caveat: subscriptions cost money and are on a per-seat basis. - Source: dev.to / 14 days ago
  • React Native Testing Options Overview
    Appium is an open-source test automation framework. You can use it with native, hybrid, and mobile web apps. It drives iOS and Android apps using the WebDriver protocol. Appium is sponsored by Sauce Labs and a community of open source developers. - Source: dev.to / 22 days ago
  • Top HeadSpin Alternatives for Comprehensive Testing
    2. SauceLabs SauceLabs offers a cloud-based platform for automated and manual testing of web and mobile applications across various browsers, operating systems, and devices. It supports continuous integration and delivery workflows, making it easier for teams to get immediate feedback on the impact of code changes. - Source: dev.to / 2 months ago
  • Emulator images for Samsung devices?
    Your best option are probably real device testing sites like e.g. https://saucelabs.com/. Source: about 1 year ago
  • Simulate your website across many devices all in the same browser tab! Proof of concept for a micro saas I'm building in public :)
    There are service like this one. https://saucelabs.com/ is one. There used to be browser plugins to simulate a different browser. But as we found out over time: simulates devices aren't true to the real thing, so often you'll just simply run into problems in the simulated device ce that don't occur on the real device, or vice versa. Source: about 1 year ago
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What are some alternatives?

When comparing HelpScout and Sauce Labs, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

BrowserStack - BrowserStack is a software testing platform for developers to comprehensively test websites and mobile applications for quality.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LambdaTest - Perform Web Testing on 2000+ Browsers & OS

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

TestComplete - TestComplete Desktop, Web, and Mobile helps you create repeatable and accurate automated tests across multiple devices, platforms, and environments easily and quickly.

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