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Lightico VS PlayVox

Compare Lightico VS PlayVox and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Lightico logo Lightico

In-call document eSigning & sharing solution

PlayVox logo PlayVox

With PlayVox you can run your QA, Coaching, Training and Motivation programs in one place in order to improve CSAT and other relevant KPIs.
  • Lightico Landing page
    Landing page //
    2021-12-20
  • PlayVox Landing page
    Landing page //
    2023-09-28

Are you currently conducting quality evaluations on your service team? Is your growth and high amounts of customer demands affecting your service?

Running quality assurance on spreadsheets is difficult to control, not scalable and not accurate enough for you to make decisions on what needs to be improved and what’s truly important to your customers.

Centralize, filter, and prioritize all your interactions to identify where the real problems are.

PlayVox is a quality assurance software for customer service teams. By using PlayVox you can manage all your quality operations to easily pinpoint customer service issues and take real-time action such as coaching, training and motivating agents to drive continuous improvement.

Lightico videos

+ Add

LIGHTICO – Instantly & Effortlessly Collect Customer Documents, eSignitures & ID Remotely

More videos:

  • Review - 10 - Lightico
  • Review - Streamlined Telesales with Lightico

PlayVox videos

+ Add

Playvox Agent Optimization Suite

More videos:

  • Review - Playvox Roles Management Feature
  • Review - Playvox App for Zendesk Support

Category Popularity

0-100% (relative to Lightico and PlayVox)

Lightico

PlayVox

Communication
17 17%
Communication
83% 83
BPM
100 100%
BPM
0% 0
Work Management
0 0%
Work Management
100% 100
Customer Support
100 100%
Customer Support
0% 0

User comments

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What are some alternatives?

When comparing Lightico and PlayVox, you can also consider the following products

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Aivo - Skyrocket your Customer Service and Sales KPIs with a Chatbot powered by Artificial Intelligence. Give time back to people.

Scorebuddy - SO WHAT IS SCOREBUDDY ALL ABOUT? Years ago, physical score cards or computer spreadsheets were used to track customer interactions.

Appian - See how Appian, leading provider of modern low-code and BPM software solutions, has helped transform the businesses of over 3.5 million users worldwide.

ActivTrak - Understand how work gets done. Collect logs and screenshots from Windows, Mac OS and Chrome OS computers.

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