Based on our record, Freshservice should be more popular than Kuzzle. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
You can try https://kuzzle.io/, the platform is a highly scalable Node.js application and include it's own realtime engine in C++. Source: almost 2 years ago
Also I recommend you to use foreign-key database structure, instead of documents. To my opinion it suits better to Parse Server. If you wanna use documents, you could try kuzzle also good solution! Source: about 3 years ago
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
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