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Konnect Insights VS Zendesk Support

Compare Konnect Insights VS Zendesk Support and see what are their differences

Zoho Desk
Industry's first context-aware Helpdesk Software featured
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Konnect Insights logo Konnect Insights

Konnect Insights is a social listening and analytics tool.

Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing
  • Konnect Insights Landing page
    Landing page //
    2023-08-06
Not present

Konnect Insights videos

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Konnect Insights V2.0 is here - The Best Social Listening and Analytics Tool

More videos:

  • Review - Konnect Insights - A Central Product for Your Brand
  • Review - Tutorial #1 - Setting up the tool - Konnect Insights

Zendesk Support videos

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Introduction to Zendesk Support (for beginners)

Category Popularity

0-100% (relative to Konnect Insights and Zendesk Support)

Konnect Insights

Zendesk Support

Reputation Management
100 100%
Reputation Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Social Listening
100 100%
Social Listening
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Konnect Insights and Zendesk Support

Konnect Insights Reviews

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Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

What are some alternatives?

When comparing Konnect Insights and Zendesk Support, you can also consider the following products

Simplify360 - An Omnichannel platform that can help you manage and automate customer support across Social Media Channels, Email, Live Chat. Manage Ecom., App and Location reviews. Understand your audience with enhanced Social Listening.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Sprinklr - Sprinklr offers a comprehensive, scalable, and secure Social Media Management System to help large enterprises quickly, efficiently, and accurately process and prioritize the fire hose of customer comments and complaints.

Zoho Desk - Industry's first context-aware Helpdesk Software

AgoraPulse - An easy social media management tool that works with Facebook, Twitter, Instagram, LinkedIn, Google+, and YouTube. Start your free trial today!

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

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