Software Alternatives, Accelerators & Startups

KnowledgeBase VS LabiKnow

Compare KnowledgeBase VS LabiKnow and see what are their differences

KnowledgeBase logo KnowledgeBase

An AI-powered knowledge base software, that helps you organize your company knowledge, empower support agents and provide a self-service help center for your customers.

LabiKnow logo LabiKnow

The All-in-One: Knowledge Base Software with Customizable Help Center Site, Public Roadmap, Embeddable Help Widget, Boosted Announcements & Feedback Collection.
  • KnowledgeBase Landing page
    Landing page //
    2023-09-08

AI-powered knowledge base at your customers’ service

KnowledgeBase is an affordable tool you add, edit and organize information, and share it with both your team and your customers.

With organized company and product knowledge in an internal knowledge base, your agents can deliver customer service even faster. At the same time, important company information is neatly organized in one place and accessible for all employees, be it internal policies, onboarding materials, or any other piece of company knowledge.

Knowledge base for customer support

An external help center allows customer self-service day and night, taking the heat off support agents. This eliminates repetitive costs, leaving your agents free to take care of more important tasks. With a 24/7 help center your customer service is more available as your customers can solve their problems anytime and anywhere.

Knowledge base for SaaS products

Improve product adoption by building a SaaS knowledge base packed with educational resources that guide your users through the product and let them get the most out of it.

KnowledgeBase makes knowledge management easy with some features, including:

  1. KnowledgeBase x LiveChat integration
  2. External help center
  3. QuickAnswer
  4. Customizable help center
  5. AI-boosted, rich text editor
  6. Article management
  7. Analytics
  8. Access to KnowledgeBase Help Center
  • LabiKnow Landing page
    Landing page //
    2022-08-26

LabiKnow is a powerful Knowledge Base & Customer Onboarding Solution with Customizable Help Center Site, Embeddable Help Widget with Answers and option to Contact Support, Announcements and Public Roadmap.

  • Embeddable Help Widget
  • Knowledge Base
  • Customizable Help Center Website
  • Help Articles & Guides
  • Updates, News, Changelog Announcements
  • Support Contact Form
  • Email/ Ticket Forwarding
  • Live Chat Integration (Facebook Messenger, Whatsapp, Chatbot etc)
  • Book Meeting Calendar Integration
  • User Feedback
  • Boosted Announcements
  • User Segmentation
  • Public Roadmap
  • Reports (Analytics)

KnowledgeBase

$ Details
paid Free Trial $59.0 / Monthly (paid per company; all features included)
Platforms
Desktop Mobile
Release Date
2017 September

KnowledgeBase features and specs

  • KnowledgeBase x LiveChat integration
  • Customizable help center
  • AI-boosted, rich text editor
  • External help center
  • Internal workspace
  • Article management
  • Analytics

LabiKnow features and specs

  • User-Friendly Interface
    LabiKnow offers an intuitive and easy-to-navigate interface, making it accessible for users with various levels of technical expertise.
  • Comprehensive Knowledge Base
    The platform provides a robust knowledge base system that enables organizations to store and manage detailed information efficiently.
  • Customizability
    Users can tailor the platform to meet specific needs, offering features like customizable templates and workflows.
  • Integration Capabilities
    LabiKnow supports integration with various third-party tools, enhancing functionality and streamlining operations.

Possible disadvantages of LabiKnow

  • Pricing Model
    The platform's pricing might be higher than some competitors, potentially posing a budget challenge for smaller organizations.
  • Learning Curve
    While the interface is user-friendly, new users might still experience a learning curve when getting acquainted with all the features.
  • Limited Offline Capabilities
    LabiKnow primarily relies on internet connectivity, which could be a drawback for users requiring offline access to documents.
  • Feature Overload for Small Teams
    The extensive features and options may be overwhelming and unnecessary for small teams or companies with straightforward needs.

KnowledgeBase videos

KnowledgeBase AI-powered search feature: QuickAnswer

More videos:

  • Demo - What is KnowledgeBase? | One knowledge base, all the answers

LabiKnow videos

LabiKnow App - Support, Onboard & Engage Customers

Category Popularity

0-100% (relative to KnowledgeBase and LabiKnow)
Knowledge Base
64 64%
36% 36
Customer Support
65 65%
35% 35
Knowledge Management
100 100%
0% 0
Productivity
59 59%
41% 41

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare KnowledgeBase and LabiKnow

KnowledgeBase Reviews

  1. Decent product

    KnowledgeBase is a budget-friendly gem in a sea of pricey options. Plus, its smooth tie-in with LiveChat is a total game-changer for customer chats. On the flip side, setting up a personalized help center is a breeze, but what's really cool? The "QuickAnswer" bit. It digs through articles and dishes out answers fast, making KnowledgeBase a solid choice if you're after value and ease.

  2. Easy to use

    The KnowledgeBase is a great product with a simple & friendly setup and easy-to-use UI. The 24/7 custom support is a big advantage.

    👍 Pros:    Great customer support|Good price|User friendly interface|Simple yet powerful and efficient tool
  3. Easy and affordable

    Tested the AI Knowledge Base. It's simple with cool AI stuff. Good price, might be nice for startups or small teams.

LabiKnow Reviews

We have no reviews of LabiKnow yet.
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What are some alternatives?

When comparing KnowledgeBase and LabiKnow, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Slab - Slab is a knowledge hub for the modern workplace. We help teams unlock their full potential through shared learning and documentation. Slab features a beautiful editor, blazing fast search, and dozens of integrations like Slack, GitHub, and G Suite.

Stonly - Create interactive step-by-step guides

Obsidian.md - A second brain, for you, forever. Obsidian is a powerful knowledge base that works on top of a local folder of plain text Markdown files.

Document360 - Self-service knowledge base software focused on SaaS Products & Enterprise Software Projects.

Spaceli - Turn Google Docs into a knowledge base