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Knovos Discovery VS Zendesk Support

Compare Knovos Discovery VS Zendesk Support and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Knovos Discovery logo Knovos Discovery

A Holistic eDiscovery Solution

Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing
  • Knovos Discovery Landing page
    Landing page //
    2023-03-23

Knovos Discovery is eDiscovery made easy. Knovos’ end-to-end solution covers the entire litigation life cycle — from processing, early case assessment, review to production. Our powerful built-in analytics engine enables deep, multidimensional analysis for a 360-degree view of your data.

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Knovos Discovery videos

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eDiscovery Image Analytics Solution

Zendesk Support videos

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Introduction to Zendesk Support (for beginners)

Category Popularity

0-100% (relative to Knovos Discovery and Zendesk Support)

Knovos Discovery

Zendesk Support

Project Management
100 100%
Project Management
0% 0
Customer Support
0 0%
Customer Support
100% 100
Task Management
100 100%
Task Management
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Knovos Discovery and Zendesk Support

Knovos Discovery Reviews

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Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

What are some alternatives?

When comparing Knovos Discovery and Zendesk Support, you can also consider the following products

Nextpoint - Nextpoint offers solutions for eDiscovery, evidence exchange, deposition and transcript management.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LogikCull - Logikcull is a discovery automation platform that helps expedite and lower the cost of litigations & investigations.

Zoho Desk - Industry's first context-aware Helpdesk Software

Relativity - Cloud-based eDiscovery software for data analysis & review

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

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