Software Alternatives & Reviews

Keatext VS spaCy

Compare Keatext VS spaCy and see what are their differences

Keatext logo Keatext

Your most impactful CX improvements start here

spaCy logo spaCy

spaCy is a library for advanced natural language processing in Python and Cython.
  • Keatext Landing page
    Landing page //
    2022-12-08

Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction.

Get recommendations from your customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization.

  • Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses from your customer data

  • Monitor every stage of the customer journey: Build a complete view of what drives customer satisfaction and discontent

  • Automate how you generate customer intelligence: Uncover customer insights you can act on without any heavy lifting

Key features

  • Contextual recommendations with SWOT chart
  • Customizable, interactive dashboard
  • Sentiment categories including customer suggestions and questions
  • Topic and opinion heatmap
  • Shareable reporting

The application is cloud-based and requires no advanced setup or training to start getting insights.

Keatext is trusted by companies in over 10 industries including Lenovo, Intuit, and Intelcom. By using the platform, clients not only improve their customer experience KPIs but help their organization become more customer-centric.

  • spaCy Landing page
    Landing page //
    2023-06-26

Keatext

Website
keatext.ai
$ Details
paid Free Trial $550.0 / Monthly
Platforms
Zendesk ServiceNow SurveyMonkey

Keatext features and specs

  • Predictive recommendations: Yes
  • Customizable dashboard: Yes
  • Topics and opinions heatmap: Yes
  • Advanced sentiment analysis: Yes
  • Multichannel analysis: Yes

spaCy features and specs

No features have been listed yet.

Keatext videos

Introducing Keatext

More videos:

  • Demo - Introducing Keatext

spaCy videos

Honda Spacy Helm in PGM-FI Review & Test Ride

More videos:

  • Review - Review Singkat Honda Spacy
  • Review - REVIEW HONDA SPACY 2018/2019

Category Popularity

0-100% (relative to Keatext and spaCy)
NLP And Text Analytics
Natural Language Processing
Customer Experience Management
Data Dashboard
100 100%
0% 0

User comments

Share your experience with using Keatext and spaCy. For example, how are they different and which one is better?
Log in or Post with

Social recommendations and mentions

Based on our record, spaCy seems to be more popular. It has been mentiond 58 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Keatext mentions (0)

We have not tracked any mentions of Keatext yet. Tracking of Keatext recommendations started around Mar 2021.

spaCy mentions (58)

  • Step by step guide to create customized chatbot by using spaCy (Python NLP library)
    Hi Community, In this article, I will demonstrate below steps to create your own chatbot by using spaCy (spaCy is an open-source software library for advanced natural language processing, written in the programming languages Python and Cython):. - Source: dev.to / about 1 month ago
  • Best AI SEO Tools for NLP Content Optimization
    SpaCy: An open-source library providing tools for advanced NLP tasks like tokenization, entity recognition, and part-of-speech tagging. Source: 5 months ago
  • A beginner’s guide to sentiment analysis using OceanBase and spaCy
    In this article, I'm going to walk through a sentiment analysis project from start to finish, using open-source Amazon product reviews. However, using the same approach, you can easily implement mass sentiment analysis on your own products. We'll explore an approach to sentiment analysis with one of the most popular Python NLP packages: spaCy. - Source: dev.to / 7 months ago
  • Against LLM Maximalism
    Spacy [0] is a state-of-art / easy-to-use NLP library from the pre-LLM era. This post is the Spacy founder's thoughts on how to integrate LLMs with the kind of problems that "traditional" NLP is used for right now. It's an advertisement for Prodigy [1], their paid tool for using LLMs to assist data labeling. That said, I think I largely agree with the premise, and it's worth reading the entire post. The steps... - Source: Hacker News / 8 months ago
  • What do you all think about (setq sentence-end-double-space nil)?
    I chose spacy. Although it's not state of the art, it's very well established and stable. Source: 10 months ago
View more

What are some alternatives?

When comparing Keatext and spaCy, you can also consider the following products

Chattermill - Extract actionable insights from customer feedback using deep learning

Amazon Comprehend - Discover insights and relationships in text

RapidMiner - RapidMiner is a software platform for data science teams that unites data prep, machine learning, and predictive model deployment.

Google Cloud Natural Language API - Natural language API using Google machine learning

Farrago - Intuitive soundboard app to quickly play sound bites, audio effects, and music clips.

FuzzyWuzzy - FuzzyWuzzy is a Fuzzy String Matching in Python that uses Levenshtein Distance to calculate the differences between sequences.