Software Alternatives & Reviews

Keatext VS Amazon Comprehend

Compare Keatext VS Amazon Comprehend and see what are their differences

Keatext logo Keatext

Your most impactful CX improvements start here

Amazon Comprehend logo Amazon Comprehend

Discover insights and relationships in text
  • Keatext Landing page
    Landing page //
    2022-12-08

Keatext is a CX analytics solution that provides AI-based predictive recommendations to improve customer satisfaction.

Get recommendations from your customer responses like reviews, open ended surveys, and contact center tickets to support data-driven decisions and be a more customer-centric organization.

  • Bring forward decisions with impact: Zero in on opportunities to increase ROI and identify strengths and weaknesses from your customer data

  • Monitor every stage of the customer journey: Build a complete view of what drives customer satisfaction and discontent

  • Automate how you generate customer intelligence: Uncover customer insights you can act on without any heavy lifting

Key features

  • Contextual recommendations with SWOT chart
  • Customizable, interactive dashboard
  • Sentiment categories including customer suggestions and questions
  • Topic and opinion heatmap
  • Shareable reporting

The application is cloud-based and requires no advanced setup or training to start getting insights.

Keatext is trusted by companies in over 10 industries including Lenovo, Intuit, and Intelcom. By using the platform, clients not only improve their customer experience KPIs but help their organization become more customer-centric.

  • Amazon Comprehend Landing page
    Landing page //
    2022-02-01

Keatext features and specs

  • Predictive recommendations: Yes
  • Customizable dashboard: Yes
  • Topics and opinions heatmap: Yes
  • Advanced sentiment analysis: Yes
  • Multichannel analysis: Yes

Amazon Comprehend features and specs

No features have been listed yet.

Keatext videos

Introducing Keatext

More videos:

  • Demo - Introducing Keatext

Amazon Comprehend videos

Building Text Analytics Applications on AWS using Amazon Comprehend - AWS Online Tech Talks

More videos:

  • Tutorial - How to Analyse Text with Amazon Comprehend - Sentiment Analysis and Entity Extraction tutorial
  • Review - Analyzing Text with Amazon Elasticsearch Service and Amazon Comprehend - AWS Online Tech Talks

Category Popularity

0-100% (relative to Keatext and Amazon Comprehend)
NLP And Text Analytics
10 10%
90% 90
Customer Experience Management
Spreadsheets
0 0%
100% 100
Data Dashboard
100 100%
0% 0

User comments

Share your experience with using Keatext and Amazon Comprehend. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Amazon Comprehend seems to be more popular. It has been mentiond 19 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Keatext mentions (0)

We have not tracked any mentions of Keatext yet. Tracking of Keatext recommendations started around Mar 2021.

Amazon Comprehend mentions (19)

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What are some alternatives?

When comparing Keatext and Amazon Comprehend, you can also consider the following products

Chattermill - Extract actionable insights from customer feedback using deep learning

spaCy - spaCy is a library for advanced natural language processing in Python and Cython.

RapidMiner - RapidMiner is a software platform for data science teams that unites data prep, machine learning, and predictive model deployment.

FuzzyWuzzy - FuzzyWuzzy is a Fuzzy String Matching in Python that uses Levenshtein Distance to calculate the differences between sequences.

Farrago - Intuitive soundboard app to quickly play sound bites, audio effects, and music clips.

Google Cloud Natural Language API - Natural language API using Google machine learning