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Kapdesk VS UseResponse

Compare Kapdesk VS UseResponse and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Kapdesk logo Kapdesk

Kapdesk offers support teams with a helpdesk software to streamline support tasks.

UseResponse logo UseResponse

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system
  • Kapdesk Landing page
    Landing page //
    2023-09-23
  • UseResponse Landing page
    Landing page //
    2023-10-10

Kapdesk videos

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Customer Service Simplified: Service CRM - Kapdesk

UseResponse videos

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Customer Feedback & Support Software UseResponse

Category Popularity

0-100% (relative to Kapdesk and UseResponse)

Kapdesk

UseResponse

Help Desk
22 22%
Help Desk
78% 78
Customer Feedback
0 0%
Customer Feedback
100% 100
Business & Commerce
100 100%
Business & Commerce
0% 0
Customer Support
13 13%
Customer Support
87% 87

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Kapdesk and UseResponse

Kapdesk Reviews

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UseResponse Reviews

30+ Customer Feedback Tools comparison
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
Source: clearflask.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
Source: mopinion.com

What are some alternatives?

When comparing Kapdesk and UseResponse, you can also consider the following products

Issuetrak - Issue tracking software for help desk and customer service

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

AzureDesk - Azuredesk.co is an online customer service software and support ticket help desk application for small business and fast-growing companies. Get a free trial today!

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Vision Helpdesk - Help Desk Software, Multi-Company Help Desk, ITSM Service Desk & Live Chat Software

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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