Software Alternatives, Accelerators & Startups
Register | Login

Jump Desktop VS HelpScout

Compare Jump Desktop VS HelpScout and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Jump Desktop logo Jump Desktop

Connect to any computer in the world. Jump Desktop is a secure and reliable remote desktop (RDP & VNC) app for iOS, Mac, Android and PCs which lets you connect to any computer, anywhere in the world.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Jump Desktop Landing page
    Landing page //
    2021-11-01
  • HelpScout Landing page
    Landing page //
    2023-07-14

Jump Desktop videos

+ Add

SCOM0809 - Jump Desktop - Preview

More videos:

  • Review - Jump Desktop app for iPad iPhone iPod and Macbook Pc REVIEW
  • Tutorial - How to run Windows with a mouse on iPad using Jump Desktop app & Citrix X1?

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to Jump Desktop and HelpScout)

Jump Desktop

HelpScout

Remote Desktop
100 100%
Remote Desktop
0% 0
Customer Support
0 0%
Customer Support
100% 100
Remote PC Access
100 100%
Remote PC Access
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using Jump Desktop and HelpScout. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Jump Desktop and HelpScout

Jump Desktop Reviews

11 Best Parsec Alternatives & Similar Apps
Another remote desktop program that is worth your consideration is Jump Desktop. You can access any software on your computer from other PCs and iPad. As long as you have the IP address then you can use this app.
Source: www.regendus.com

HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, Jump Desktop should be more popular than HelpScout. It has been mentiond 16 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Jump Desktop mentions (16)

  • Can I use my MacBook Air as a monitor for my pc with a HDMI?
    If you don't mind a slight latency when playing, you can use Parsec, NoMachine or Jump Desktop. Connect to your PC via Ethernet or Thunderbolt to get the lowest possible latency. Source: about 1 year ago
  • Remote editing setups?
    I'm gonna agree with /u/BobZelin here. Jump is the solution to this problem, and at a one time expense of $35 to connect to as many computers as you can install the Connect endpoint app on, it does the job, IF you have enough upstream bandwidth. Generally it's recommended to have 10-20Mbps per display. You can test this with the 14 day free trial from the website (just scroll down, it's in the "Downloads" drop-down). Source: over 1 year ago
  • Anyone like to recommend a Mac-to-Mac remote access tool or app?
    I use Jump Desktop. There’s a one off fee for the Mac app and then it’s free. $35 from https://jumpdesktop.com or App Store. Works on Windows as well. Source: almost 2 years ago
  • RapidSeedBox - Local RDP client
    I used JumpDesktop on my Mac and have quite a few RDP and VNCs connected and I'd like to use the same to connect to RSB. Source: almost 2 years ago
  • We need an iPadOS Remote Desktop app
    Hands down get Jump Desktop (https://jumpdesktop.com) - you can use it for RDP or their own Fluid desktop protocol which works great! Source: almost 2 years ago
View more

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Jump Desktop and HelpScout, you can also consider the following products

TeamViewer - TeamViewer lets you establish a connection to any PC or server within just a few seconds.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Chrome Remote Desktop - The easy way to remotely connect with your home or work computer, or share your screen with others.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Remote Desktop Manager - Remote Desktop Manager is a remote connection and password management platform for IT pros trusted by more than 300 000 users in 130 countries.‎Add-ons - Remote Desktop .

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Loading...