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jtrac VS Request Tracker

Compare jtrac VS Request Tracker and see what are their differences

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jtrac logo jtrac

JTrac is an open source and highly customizable issue-tracking web-application written in Java.

Request Tracker logo Request Tracker

open-source enterprise grade issue and ticket tracking system
  • jtrac Landing page
    Landing page //
    2018-09-30
  • Request Tracker Landing page
    Landing page //
    2023-07-30

jtrac videos

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Request Tracker videos

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Introduction to Request Tracker (RT)

More videos:

  • Review - Deploying Request Tracker

Category Popularity

0-100% (relative to jtrac and Request Tracker)

jtrac

Request Tracker

Project Management
68 68%
Project Management
32% 32
Customer Support
0 0%
Customer Support
100% 100
Development
100 100%
Development
0% 0
Help Desk
0 0%
Help Desk
100% 100

User comments

Share your experience with using jtrac and Request Tracker. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Request Tracker seems to be more popular. It has been mentiond 22 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

jtrac mentions (0)

We have not tracked any mentions of jtrac yet. Tracking of jtrac recommendations started around Mar 2021.

Request Tracker mentions (22)

  • I don't want to fill out your contact form
    > Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / about 20 hours ago
  • Ask HN: Helpdesk/ticketing software for small SaaS company
    At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 8 months ago
  • Shelf – open-source asset management software
    Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 10 months ago
  • Ticketing Systems
    I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 11 months ago
  • Open source employee management and help ticket system?
    We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: 11 months ago
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What are some alternatives?

When comparing jtrac and Request Tracker, you can also consider the following products

Bugify - Bugify is a simple PHP issue tracker, designed to offer powerful bug tracking capabilities in an easy to use system.

osTicket - osTicket is a widely-used open source support ticket system.

16bugs - 16bugs is an all-in-one bug tracking software that makes it easier for you to manage all sorts of bugs in performance with the simple interface; ultimately, you will be more productive for sure.

Zammad - The Zammad - Help Desk and Ticket System - Community Page

Traq - Traq is a PHP powered project manager and issue tracker featuring multiple projects, milestones...

Redmine - Flexible project management web application

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