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jtrac VS HelpScout

Compare jtrac VS HelpScout and see what are their differences


JTrac is an open source and highly customizable issue-tracking web-application written in Java.

Help Scout is a simple, straightforward way to provide excellent support
jtrac Landing Page
jtrac Landing Page
HelpScout Landing Page
HelpScout Landing Page

jtrac details

Categories
Project Management Task Management Software Development
Website jtrac.info  
Pricing URL-
Details $-
Platforms
-
Release Date-

HelpScout details

Categories
Help Desk Customer Support Customer Service
Website helpscout.com  
Pricing URL Official HelpScout Pricing  
Details $paid Free Trial $20.0 / Monthly (5 Mailboxes, 1 Docs site)
Platforms
-
Release Date-

HelpScout Pricing
HelpScout Pricing Screenshot

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Reviews

These are some of the external sources and on-site user reviews we've used to compare jtrac and HelpScout

jtrac Reviews

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HelpScout Reviews

Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
8 Zendesk Alternatives to Rock Your Customer Service
Help Scout offers your customers a support experience that feels like personal email. No clunky ticket portal or username and password to remember. In addition, its robust reporting connects your support to your product roadmap. It also helps you easily measure your customers’ satisfaction with easy-to-use Happiness Ratings.
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

What are some alternatives?

When comparing jtrac and HelpScout, you can also consider the following products

Jira - The #1 software development tool used by agile teams. Jira Software is built for every member of your software team to plan, track, and release great software.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

TeamClerk - Team Clerk is project and task management software that automatically keeps your team organized and monitors progress of all of your projects and tasks. Let us organize what you do,so you can focus on why you do it.

ZenDesk - Zendesk is a beautiful, lightweight help-desk solution.

Bugzilla - Bugzilla is a "Defect Tracking System" or "Bug-Tracking System".

LiveAgent - LiveAgent is a fully-featured web-based live chat and helpdesk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start you free 14-day trial today.

User comments

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