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Journify Now VS Salesforce Service Cloud

Compare Journify Now VS Salesforce Service Cloud and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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  4. » Alternatives

Journify Now logo Journify Now

JOURNIFY - AI-powered collaborative customer journey mapping and analytics platform for every product team member, from idea to scale

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
  • Journify Now Landing page
    Landing page //
    2023-06-03
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09

Journify Now videos

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Salesforce Service Cloud videos

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Salesforce Service Cloud Overview Demo

Category Popularity

0-100% (relative to Journify Now and Salesforce Service Cloud)

Journify Now

Salesforce Service Cloud

User Experience
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Help Desk
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Help Desk
100% 100
Analytics
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Questions and Answers

As answered by people managing Journify Now and Salesforce Service Cloud.

What makes your product unique?

Journify Now's answer

In a modern world where data resides in siloed sources, having visibility of conversions at each step of a user journey and their impact on a business becomes crucial. By visualising and measuring each step of the journey, businesses can identify pain points, make data-driven decisions, and optimise their product's performance to deliver exceptional user experiences. Journify eliminates the complexity of manual tracking and provides valuable AI-powered insights, allowing businesses to enhance conversions, increase customer satisfaction, have a complete single view of a product performance, and achieve remarkable growth.

How would you describe your primary audience?

Journify Now's answer

Product, Analytics and Marketing professionals

Why should a person choose your product over its competitors?

Journify Now's answer

It provides a single view of your product performance

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Journify Now and Salesforce Service Cloud

Journify Now Reviews

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Salesforce Service Cloud Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Salesforce Service Cloud is an ideal alternative for teams using Salesforce CRM. Salesforce Service Cloud seamlessly integrates with other Salesforce products to provide a better customer experience.
Source: www.bolddesk.com
The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

What are some alternatives?

When comparing Journify Now and Salesforce Service Cloud, you can also consider the following products

TheyDo - Manage customer insights, personas, and journeys in one place. Designed for remote collaboration and CX alignment. Get it free.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

BloomReach - Get people to your products faster. Personalize your customer experience. Increase your revenue.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Uxpressia - Create customer journey maps, personas & impact maps online

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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