Software Alternatives & Reviews

Jotform VS Malcolm App

Compare Jotform VS Malcolm App and see what are their differences

Jotform logo Jotform

Free Online Form Builder & Form Creator

Malcolm App logo Malcolm App

Improve your customer servicing in minutes with Malcolm! At your service.
  • Jotform Landing page
    Landing page //
    2022-06-12

Jotform is a powerful online form builder that makes it easy to create robust forms and collect important data. Trusted by over 20M users worldwide, such as nonprofits, educational institutions, small businesses, and enterprises, Jotform is a gateway to gathering better information to propel your business.

  • Malcolm App An example of a fully branded customer facing self-service portal
    An example of a fully branded customer facing self-service portal //
    2024-03-13
  • Malcolm App An example of a customer facing fully branded form (workflow)
    An example of a customer facing fully branded form (workflow) //
    2024-03-13
  • Malcolm App How you build a customer journey in MyMalcolm (our control panel)
    How you build a customer journey in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App How you create and manage content in MyMalcolm (our control panel)
    How you create and manage content in MyMalcolm (our control panel) //
    2024-03-13
  • Malcolm App There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see
    There are extensive options to brand and change the visual appearance of all the parts of Malcolm! your customers will see //
    2024-03-13
  • Malcolm App Transform your customer servicing with Malcolm!
    Transform your customer servicing with Malcolm! //
    2024-03-13

Our powerful, flexible and easy to use no-code platform lets you quickly digitise your routine customer service related tasks, customer journeys, actions, follow-ups, questions, knowledge & policies. Then surface these to your customers via a dedicated self-service portal or by using our embeds which enable you to bring content and self-service functionality from Malcolm! into your existing websites, apps or products.

Jotform

$ Details
freemium $34.0 / Monthly (25 Forms / 1,000 Monthly Submissions)
Platforms
Android iOS Web
Release Date
2006 January

Malcolm App

$ Details
paid Free Trial $50.0 / Monthly (Micro)
Platforms
Web
Release Date
2020 March

Jotform features and specs

  • Form Builder: https://www.jotform.com/build/
  • Jotform Apps: https://www.jotform.com/products/apps/
  • Jotform Enterprise: https://www.jotform.com/enterprise/
  • Jotform Store Builder: https://www.jotform.com/products/store-builder/
  • Jotform Tables: https://www.jotform.com/products/tables/
  • Jotform Inbox: https://www.jotform.com/features/inbox/
  • Jotform Mobile Forms: https://www.jotform.com/products/mobile-forms/
  • Jotform Approvals: https://www.jotform.com/products/approvals/
  • Jotform Report Builder: https://www.jotform.com/products/report-builder/
  • Jotform Smart PDF Forms: https://www.jotform.com/products/smart-pdf-forms/
  • Jotform PDF Editor: https://www.jotform.com/products/pdf-editor/

Malcolm App features and specs

  • FAQs / Articles / Knowledgebase: Yes
  • Workflows (digital forms): Yes
  • Integrations & Webhooks: Yes
  • Hosted Hub (portal): Yes
  • Payments: Yes
  • Embeds, Widgets, Overlays & Plugins: Yes
  • Comprehensive Control Panel & Dashboard: Yes

Jotform videos

JotForm Review - Beginner to Expert PREVIEW by Bizversity.com

More videos:

  • Tutorial - How to Use JotForm to Create Online Forms & Fillable PDFs
  • Tutorial - JotForm 4.0 // A Tutorial & Review
  • Tutorial - Jotform Tutorial: How to Use Jotform

Malcolm App videos

Introducing Malcolm!

Category Popularity

0-100% (relative to Jotform and Malcolm App)
Form Builder
100 100%
0% 0
Customer Support
0 0%
100% 100
Forms And Surveys
100 100%
0% 0
Customer Service
0 0%
100% 100

Questions and Answers

As answered by people managing Jotform and Malcolm App.

Why should a person choose your product over its competitors?

Malcolm App's answer:

The product is more powerful

What's the story behind your product?

Malcolm App's answer:

Since 2003 we’ve been designing, building and operating bespoke customer servicing focused systems for companies and organisations around the world. We’ve seen first hand the positive and transformative effect these systems deliver to our clients and their users. We’ve learnt a lot along the way about how best to design such systems and the features and technical approaches that make things stable, robust and usable. It has long been an ambition of ours to create a powerful, flexible and easy to use SaaS product available at a very competitive price. Malcolm! is that ambition realised. We hope that businesses large and small, all over the world, will use Malcolm! to make their own business better.

Who are some of the biggest customers of your product?

Malcolm App's answer:

  • Petplan
  • Outernet
  • Centtrip
  • Freemarket

What makes your product unique?

Malcolm App's answer:

Our combination of features and the teams experience of building customer servicing systems (for over 20 years!)

How would you describe your primary audience?

Malcolm App's answer:

Companies and/or organisations who have a high and growing level of customer service activity

Which are the primary technologies used for building your product?

Malcolm App's answer:

  • Laravel
  • PHP
  • Javascript
  • Elasticsearch

User comments

Share your experience with using Jotform and Malcolm App. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jotform and Malcolm App

Jotform Reviews

Typeform Alternatives: Tools for Surveys, Forms, and Quizzes
Online marketplaces show users rate Jotform as superior to Typeform in areas like “easy to do business with” and “easy to admin.” Jotform is another piece of software that allows users to choose from a static or question-per-page view.
Source: survicate.com
27 Best Typeform Alternatives In 2022 (Free & Paid)
While JotForm is an excellent Typeform alternative, it also has certain disadvantages. One major concern is that JotForm's interface can sometimes be clunky and complicated to navigate.
11 Best Typeform Alternatives to Check-in 2022
JotForm is a fully-featured online form builder and a survey tool similar to TypeForm that makes it easy to create robust forms and collect crucial customer data. This Typeform alternative acts as a gateway to gather significant information to power your business. It also makes online data and payment collection as seamless as possible to never let the work slow down.
Source: qualaroo.com
The 11 Best Online Form Builder Apps in 2019
JotForm lets you build a free form that does everything you need it to do and looks exactly how you want it to look. JotForm's forms are much more customizable than forms created on Google Forms and Microsoft Forms, and unlike Wufoo, JotForm even lets you do things like accept payments and collect signatures without upgrading to a premium plan.
Source: zapier.com

Malcolm App Reviews

We have no reviews of Malcolm App yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Jotform seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Jotform mentions (3)

  • This seems like a new scam, right?
    Sure, you took down jotform.com, a legitimate website (it's still up by the way). Source: over 1 year ago
  • Recommendations to help me with teaching the extended response section of the GED RLA exam?
    Something akin to a fill-in-the-blank template maybe? This was all prompted by my beginning to write one on jotform.com. I began doing it and then realized that there are probably thousands of similar templates that are way better. Thanks for any help and let me know if you'd like to share resources in the near future. Source: about 2 years ago
  • How can I include object keys as headings when using IMPORTJSONAPI?
    I'm trying to import data from Jotform so the structure of the JSON can vary. Here's an example though:. Source: over 2 years ago

Malcolm App mentions (0)

We have not tracked any mentions of Malcolm App yet. Tracking of Malcolm App recommendations started around Mar 2024.

What are some alternatives?

When comparing Jotform and Malcolm App, you can also consider the following products

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

HelpDocs - Educate your users with a super simple knowledge base that’s built for teams just like yours.

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

Google Forms - Simple web forms from Google.

Zendesk Support - Social Customer Support and Help Desk and Ticketing

Paperform - A digital Swiss Army Knife for Small Businesses