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Lansweeper VS Jira Service Desk

Compare Lansweeper VS Jira Service Desk and see what are their differences

SysAid
SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work. featured
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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Lansweeper logo Lansweeper

Lansweeper discovers Windows, Linux and Mac machines in your network.

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • Lansweeper Landing page
    Landing page //
    2023-08-02
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

Lansweeper features and specs

  • Comprehensive IT Asset Management
    Lansweeper provides detailed insights into various assets including hardware, software, and user data, which helps in complete IT asset tracking and management.
  • Agentless Scanning
    Lansweeper offers agentless scanning capabilities, eliminating the need to install software agents on every device, which simplifies deployment and reduces management overhead.
  • Customization and Scalability
    The platform is highly customizable and scalable, accommodating the needs of both small and large enterprises by allowing tailored reporting and flexible asset management options.
  • Integration Capabilities
    Lansweeper integrates well with other IT management tools and platforms, such as service desks, network monitoring tools, and cybersecurity solutions, which enhances its utility in a wider IT ecosystem.
  • User-Friendly Interface
    The software features an intuitive and user-friendly interface, which makes navigation, reporting, and management tasks straightforward, even for users with limited technical expertise.

Possible disadvantages of Lansweeper

  • Cost
    While Lansweeper offers a rich set of features, it can be expensive, particularly for smaller organizations or startups with limited budgets for IT tools.
  • Learning Curve
    Despite its user-friendly interface, the depth and breadth of features can result in a steep learning curve for new users, requiring time and training to fully utilize the platform’s capabilities.
  • Resource Intensive
    Lansweeper can be resource-intensive, necessitating adequate server resources and potentially competing with other applications for bandwidth and processing power, which could be an issue in resource-limited environments.
  • Limited Real-time Monitoring
    The platform's focus is more on asset management rather than real-time monitoring, which might not suffice for organizations needing instant alerts and continuous observation of IT assets.
  • Complex Configuration
    Initial setup and configuration of Lansweeper can be complex, requiring a thorough understanding of your network and meticulous planning to ensure it is tailored to your organization’s specific needs.

Jira Service Desk features and specs

  • User-Friendly Interface
    Jira Service Desk offers an intuitive and easy-to-navigate interface that makes it simple for users to manage and respond to service requests efficiently.
  • Integration Capabilities
    Seamlessly integrates with other Atlassian products like Jira Software and Confluence, as well as various third-party applications, enhancing its functionality and versatility.
  • Customizability
    Highly customizable workflows, forms, and fields allow organizations to tailor the service desk to their specific needs and processes.
  • Automation
    Advanced automation features help streamline repetitive tasks, optimizing the efficiency of service desk operations.
  • Scalability
    Suitable for organizations of all sizes, from small teams to large enterprises, making it flexible to scale as the organization grows.
  • ITIL Compatibility
    Adheres to ITIL best practices, offering modules for incident, problem, change, and service request management to support comprehensive IT service management.

Possible disadvantages of Jira Service Desk

  • Pricing
    Can be costly, especially for smaller organizations or those on a tight budget, due to its subscription-based pricing model.
  • Learning Curve
    Despite a user-friendly interface, the extensive feature set can be overwhelming for new users, requiring time and training to fully leverage its capabilities.
  • Performance Issues
    Users have reported occasional performance issues, particularly with large datasets or complex workflows, which can impact productivity.
  • Customization Complexity
    While highly customizable, advanced customizations may require technical expertise, potentially necessitating additional resources or developer support.
  • Limited Reporting
    Built-in reporting features may not meet the needs of all users, necessitating the use of additional tools or plugins for more advanced analytics.
  • Integration Complexity
    While integration capabilities are extensive, setting up and managing integrations, particularly with non-Atlassian tools, can be complex and time-consuming.

Analysis of Lansweeper

Overall verdict

  • Lansweeper is considered a good IT asset management tool by many users due to its comprehensive features and scalability.

Why this product is good

  • Lansweeper excels at automatically discovering and managing all connected devices and software across IT environments. It offers detailed asset management, network inventory, and software deployment capabilities, making it easier for IT professionals to manage complex networks. Users often appreciate its ability to provide detailed insights into hardware and software assets without needing agents installed on each device.

Recommended for

  • IT professionals looking for a robust asset management solution.
  • Organizations needing software compliance and auditing tools.
  • Businesses with large, complex IT environments that require comprehensive network insights.

Lansweeper videos

+ Add

IT Network Inventory | Agentless Network Discovery

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to Lansweeper and Jira Service Desk)

Lansweeper

Jira Service Desk

IT Asset Management
100 100%
IT Asset Management
0% 0
Help Desk
0 0%
Help Desk
100% 100
Monitoring Tools
100 100%
Monitoring Tools
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Lansweeper and Jira Service Desk

Lansweeper Reviews

11 NetBox Alternatives
Lansweeper is a website that manages all of your IT requirements manage IT assets and have full control over your IT. With the help of its great features, you can build your own centralized IT assets inventory and it will provide you full visibility of your IT estate. Lansweeper can handle all the assets and environments without installing any software on them and discovers...
Source: www.justalternativeto.com
9 Best Angry IP Scanner Alternatives Reviewed 2021 (Free & Paid)
Lansweeper clearly stands out from other network device scanners as it extends its capabilities into inventory management and machine maintenance. If you’re looking for a hybrid network scanner and inventory manager, Lansweeper is a great tool to use and is compatible in any Windows environment. You can use Landsweeper completely free, tracking up to 100 assets. The...
Source: www.comparitech.com

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

What are some alternatives?

When comparing Lansweeper and Jira Service Desk, you can also consider the following products

Asset Panda - The cloud is playing a very important role for companies who utilize asset management software to track their assets or inventory. See how Asset Panda is leading the field thanks to their cloud-based tracking platform.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

ALVAO IT Asset Management - ALVAO ITAM software helps you manage a wide range of assets, such as hardware, software, data, and people - it is up to you what you want to track.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

FreeMeter - Monitor network bandwidth (C#.NET 2k/XP+). Desktop and Systray graph.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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