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Jira Service Desk VS ServiceNow Case and Knowledge Management

Compare Jira Service Desk VS ServiceNow Case and Knowledge Management and see what are their differences

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Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

ServiceNow Case and Knowledge Management logo ServiceNow Case and Knowledge Management

ServiceNow Case and Knowledge Management standardizes documentation and fulfillment of employee requests, improving HR efficiency of addressing employee needs.
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13
  • ServiceNow Case and Knowledge Management Landing page
    Landing page //
    2022-09-12

Jira Service Desk videos

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Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

ServiceNow Case and Knowledge Management videos

No ServiceNow Case and Knowledge Management videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Jira Service Desk and ServiceNow Case and Knowledge Management)

Jira Service Desk

ServiceNow Case and Knowledge Management

Help Desk
100 100%
Help Desk
0% 0
HR
0 0%
HR
100% 100
Project Management
100 100%
Project Management
0% 0
HR Tools
0 0%
HR Tools
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jira Service Desk and ServiceNow Case and Knowledge Management

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

ServiceNow Case and Knowledge Management Reviews

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What are some alternatives?

When comparing Jira Service Desk and ServiceNow Case and Knowledge Management, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

HRCasework - Engage, Improve and Comply

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

PeopleDoc - Our HR Service Delivery platform eases the job of HR by bringing together HR case management, employee file management (document management has never been so easy!), process automation and advanced analytics.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

HR Acuity - Better control how your organization tracks, investigates, and analyzes employee relations issues with HR Acuity's human resources management software.

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