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Jira Service Desk VS RunDeck

Compare Jira Service Desk VS RunDeck and see what are their differences

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The platform for exceptional customer service at scale. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

RunDeck logo RunDeck

RunDeck is an open source automation service with a web console, command line tools and a WebAPI.
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13
  • RunDeck Landing page
    Landing page //
    2023-02-07

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

RunDeck videos

+ Add

Intro To Rundeck

Category Popularity

0-100% (relative to Jira Service Desk and RunDeck)

Jira Service Desk

RunDeck

Help Desk
100 100%
Help Desk
0% 0
DevOps Tools
0 0%
DevOps Tools
100% 100
Project Management
100 100%
Project Management
0% 0
Continuous Integration And Delivery
0 0%
Continuous Integration And Delivery
100% 100

User comments

Share your experience with using Jira Service Desk and RunDeck. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jira Service Desk and RunDeck

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

RunDeck Reviews

13 tools to use for DevSecOps automation
🔓 Rundeck is an open-source runbook automation tool for incident management, business continuity, and self-service operations. This tool is typically used in security and compliance, helping organizations maintain compliance controls, control access to sensitive data, and audit activity logs. Use the Rundeck node to automatically execute jobs and get their metadata.
Source: n8n.io
35+ Of The Best CI/CD Tools: Organized By Category
RunDeck is an operations automation platform. It doesn’t just manage deployments but several processes in the CI/CD pipeline. It’s great for creating standard operating procedures and synchronizing actions across all your enterprise’s various scripts, tools, and APIs. RunDeck is particularly suited for companies planning to migrate to cloud services.
Source: www.cloudzero.com

What are some alternatives?

When comparing Jira Service Desk and RunDeck, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Puppet Enterprise - Get started with Puppet Enterprise, or upgrade or expand.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Terraform - Tool for building, changing, and versioning infrastructure safely and efficiently.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Rancher - Open Source Platform for Running a Private Container Service

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