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Jira Service Desk VS Request Tracker

Compare Jira Service Desk VS Request Tracker and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Request Tracker logo Request Tracker

open-source enterprise grade issue and ticket tracking system
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13
  • Request Tracker Landing page
    Landing page //
    2023-07-30

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Request Tracker videos

+ Add

Introduction to Request Tracker (RT)

More videos:

  • Review - Deploying Request Tracker

Category Popularity

0-100% (relative to Jira Service Desk and Request Tracker)

Jira Service Desk

Request Tracker

Help Desk
87 87%
Help Desk
13% 13
Customer Support
73 73%
Customer Support
27% 27
Project Management
87 87%
Project Management
13% 13
Service Desk
100 100%
Service Desk
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jira Service Desk and Request Tracker

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

Request Tracker Reviews

We have no reviews of Request Tracker yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Request Tracker seems to be more popular. It has been mentiond 21 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Jira Service Desk mentions (0)

We have not tracked any mentions of Jira Service Desk yet. Tracking of Jira Service Desk recommendations started around Mar 2021.

Request Tracker mentions (21)

  • Ask HN: Helpdesk/ticketing software for small SaaS company
    At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 8 months ago
  • Shelf – open-source asset management software
    Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 10 months ago
  • Ticketing Systems
    I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 11 months ago
  • Open source employee management and help ticket system?
    We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: 11 months ago
  • FastCGI issue with Nginx on Rocky Linux 9
    I am in the process of setting up Request Tracker on Rocky 9.1. I am using Nginx as my web server. I need to use FastCGI to hand off the web requests from the Nginx frontend to the RT Perl backend via FastCGI. I have followed the manual install instructions on the RT wiki to do this however it does not work. Nginx is complaining there is no FastCGI server to connect to. Source: about 1 year ago
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What are some alternatives?

When comparing Jira Service Desk and Request Tracker, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

osTicket - osTicket is a widely-used open source support ticket system.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Zammad - The Zammad - Help Desk and Ticket System - Community Page

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Redmine - Flexible project management web application

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