Software Alternatives, Accelerators & Startups

Jira Service Desk VS Planhat

Compare Jira Service Desk VS Planhat and see what are their differences

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Planhat logo Planhat

Customer success has changed. Meet the modern Customer Platform!
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13
  • Planhat Landing page
    Landing page //
    2023-08-24

Planhat is a customer platform built to give insights, manage workflow and drive customer experience. Planhat is helping hundreds of modern technology companies worldwide center their business around their customers in order to maximize customer success and customer lifetime value.

Built for everyone from the CSM to the C-Suite, the platform allows you to unify your customer data, to set goals and ideal outcomes, and to enhance the customer journey with features like playbooks, automation and collaboration.

The company was founded in Stockholm, Sweden in 2014 and has a team of 100+ people across Europe, North America, South America, and APAC. Read more at www.planhat.com.

Jira Service Desk videos

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Planhat videos

Webinar: Customer Success Lifecycle Journey Maps | Planhat

Category Popularity

0-100% (relative to Jira Service Desk and Planhat)
Help Desk
100 100%
0% 0
Customer Success
0 0%
100% 100
Project Management
100 100%
0% 0
Customer Experience Management

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jira Service Desk and Planhat

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.

Planhat Reviews

We have no reviews of Planhat yet.
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What are some alternatives?

When comparing Jira Service Desk and Planhat, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Churnzero - ChurnZero is the Customer Success Platform built for growing SaaS and subscription businesses.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Totango - Totango is a Customer Success Software Platform

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Gainsight - Customer Success for the New Enterprise