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Jira Service Desk VS OpenMAINT

Compare Jira Service Desk VS OpenMAINT and see what are their differences

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Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

OpenMAINT logo OpenMAINT

openMAINT manages movable assets, the real estate, and the related maintaining, logistic and economic activities, GIS and BIM
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13
  • OpenMAINT Landing page
    Landing page //
    2022-06-21

Jira Service Desk features and specs

  • User-Friendly Interface
    Jira Service Desk offers an intuitive and easy-to-navigate interface that makes it simple for users to manage and respond to service requests efficiently.
  • Integration Capabilities
    Seamlessly integrates with other Atlassian products like Jira Software and Confluence, as well as various third-party applications, enhancing its functionality and versatility.
  • Customizability
    Highly customizable workflows, forms, and fields allow organizations to tailor the service desk to their specific needs and processes.
  • Automation
    Advanced automation features help streamline repetitive tasks, optimizing the efficiency of service desk operations.
  • Scalability
    Suitable for organizations of all sizes, from small teams to large enterprises, making it flexible to scale as the organization grows.
  • ITIL Compatibility
    Adheres to ITIL best practices, offering modules for incident, problem, change, and service request management to support comprehensive IT service management.

Possible disadvantages of Jira Service Desk

  • Pricing
    Can be costly, especially for smaller organizations or those on a tight budget, due to its subscription-based pricing model.
  • Learning Curve
    Despite a user-friendly interface, the extensive feature set can be overwhelming for new users, requiring time and training to fully leverage its capabilities.
  • Performance Issues
    Users have reported occasional performance issues, particularly with large datasets or complex workflows, which can impact productivity.
  • Customization Complexity
    While highly customizable, advanced customizations may require technical expertise, potentially necessitating additional resources or developer support.
  • Limited Reporting
    Built-in reporting features may not meet the needs of all users, necessitating the use of additional tools or plugins for more advanced analytics.
  • Integration Complexity
    While integration capabilities are extensive, setting up and managing integrations, particularly with non-Atlassian tools, can be complex and time-consuming.

OpenMAINT features and specs

  • Open Source
    OpenMAINT is open-source software, which means it is free to use and allows users to access and modify the source code to fit specific needs, reducing dependency on vendors.
  • Comprehensive Functionality
    The platform offers a wide range of features for managing resources, maintenance operations, inventory, and other facility management activities, making it suitable for diverse organizational needs.
  • Customization
    Users can customize OpenMAINT to suit specific business processes or integration requirements, providing flexibility for various industry applications.
  • Community Support
    Being open source, OpenMAINT benefits from a community of developers and users who provide support, share solutions, and contribute to the project's enhancement over time.
  • Web-Based Interface
    The web-based interface allows for easy access and management of information from anywhere with an internet connection, increasing convenience and adaptability.

Possible disadvantages of OpenMAINT

  • Complexity
    The comprehensive features and customization options can make OpenMAINT complex to set up and use, especially for organizations without dedicated IT staff.
  • Limited Official Support
    As an open-source project, official support may be limited compared to proprietary software, potentially leading to challenges in resolving issues quickly.
  • Learning Curve
    New users may experience a steep learning curve due to the extensive functionality and need to understand the technical aspects for effective utilization.
  • Integration Challenges
    Integrating OpenMAINT with existing systems or software can require significant effort and technical expertise, posing challenges for seamless operation.
  • Improvement Dependency
    Enhancements and new features depend on community contributions, which may result in slower progression compared to commercial products with a dedicated development team.

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

OpenMAINT videos

+ Add

Presentation of openMAINT 2.0 version - Webinar

More videos:

  • Review - Open source Facilities Management programme OpenMAINT overview
  • Review - openMAINT: Preventive maintenance

Category Popularity

0-100% (relative to Jira Service Desk and OpenMAINT)

Jira Service Desk

OpenMAINT

Help Desk
100 100%
Help Desk
0% 0
Asset Management
0 0%
Asset Management
100% 100
Customer Support
100 100%
Customer Support
0% 0
Maintenance Management
0 0%
Maintenance Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jira Service Desk and OpenMAINT

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

OpenMAINT Reviews

We have no reviews of OpenMAINT yet.
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What are some alternatives?

When comparing Jira Service Desk and OpenMAINT, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

AssetTiger - AssetTiger is a free community service and cloud-based asset management tool.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Wasp AssetCloud - Wasp is the asset tracking solution provider that offers all the necessary software, hardware, and asset tags you need to implement an asset management system.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Reftab - Free asset management software with check in check out. Track assets with custom asset tags and mobile apps. Supports handheld scanners for quick item check out.

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