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Jira Service Desk VS Obkio

Compare Jira Service Desk VS Obkio and see what are their differences

SysAid
SysAid is a comprehensive AI-powered Help Desk & ITSM platform with generative AI implemented into every element of service management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Obkio logo Obkio

Simple Network Monitoring and Network Troubleshooting software to empower users to identify and troubleshoot network & application slowdown from the end-user perspective.
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13
  • Obkio Landing page
    Landing page //
    2023-02-18

Obkio is a simple network monitoring and network troubleshooting SaaS solution that empowers users to take control of their network performance. Continuously monitor the health of network and core business applications to improve the end-user experience and identify the cause of intermittent network, VoIP, video, and applications slowdown in seconds - because nothing is more frustrating than a faulty connection.

Obkio’s solution consists of deploying physical or software network monitoring Agents at strategic locations in a company's offices or network destinations to continuously measure network performance, collect data, and notify users of network issues or degradation.

Obkio continuously tests and measures different operating parameters based on network metrics, such as latency, jitter, packet loss, quality of service and customer experience via the QoE (Quality of Experience) and performs speed ​​tests regularly to check whether the data available coincides well with what should be offered by service providers.

With Obkio’s Network Device Monitoring solution, monitor the performance of key devices such as Firewalls, Routers, Switches, Wifi APs and any SNMP-enabled devices.

Try Obkio for free with a 14-day trial, with access to all of Obkio’s premium features. Users can also choose from a variety of free and paid plans tailored to their needs.

Jira Service Desk

Website
atlassian.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Obkio

Website
obkio.com
Pricing URL
Official Obkio Pricing
$ Details
freemium $29.0 / Monthly (1 customer device included, 2 users included)
Platforms
Windows Mac OSX Linux Docker Web
Release Date
2018 January
Edit details

Jira Service Desk features and specs

No features have been listed yet.

Obkio features and specs

  • Network Monitoring: Network monitoring from the end-user perspective.
  • Network Performance Monitoring: End-to-end network performance monitoring.
  • Network Device Monitoring: Monitor the health of key SNMP network devices.
  • Synthetic Traffic: Network monitoring using synethtic traffic.
  • Real-time Monitoring: Network Monitoring Agents send synthetic traffic every 500 ms.
  • Cloud Network Monitoring: Real-time cloud infrastructure and app monitoring.
  • Internet Monitoring: Troubleshoot Internet and SaaS performance issues.
  • MPLS Performance Monitoring: Monitor private and MPLS networks.
  • VoIP Monitoring: Identify and troubleshoot VoIP Quality issues.
  • SD-WAN Monitoring: Monitor end-to-end SD-WAN performance.
  • UC Monitoring: Monitor unified communications application performance.
  • Remote Network Monitoring: Monitor network performance of remote sites.
  • Firewall Monitoring: Monitor firewall performance to quickly identify issues.

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Obkio videos

+ Add

Obkio Installation Tutorial

More videos:

  • Review - What is Network Monitoring | Obkio
  • Review - Top 5 Network Performance Metrics | Obkio
  • Review - The Most Asked Network Performance Questions | Obkio

Category Popularity

0-100% (relative to Jira Service Desk and Obkio)

Jira Service Desk

Obkio

Help Desk
100 100%
Help Desk
0% 0
Monitoring Tools
0 0%
Monitoring Tools
100% 100
Project Management
100 100%
Project Management
0% 0
Network & Admin
0 0%
Network & Admin
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jira Service Desk and Obkio

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

Obkio Reviews

We have no reviews of Obkio yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Obkio seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Jira Service Desk mentions (0)

We have not tracked any mentions of Jira Service Desk yet. Tracking of Jira Service Desk recommendations started around Mar 2021.

Obkio mentions (1)

  • Internal RMM but not sure where to look.
    We can't do all that but we can help with Network Device Monitoring and Network Performance Monitoring. Let me know if I can help. https://obkio.com. Source: almost 3 years ago

What are some alternatives?

When comparing Jira Service Desk and Obkio, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

SolarWinds Network Bandwidth Analyzer - Download a 30-day free trial of Network Bandwidth Analyzer Pack, easy-to-use software that delivers real-time monitoring, alerting, and reporting for routers, switches, and other SNMP-enabled devices.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SevOne - SevOne provides network managers with monitoring, troubleshooting, and performance reporting capabilities.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Azure Network Watcher - Azure Network Watcher provides multiple features to help you visualize key parameters, track, troubleshoot, and activate or deactivate logs for resources in an Azure virtual network.

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