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Jira Service Desk VS Lattice

Compare Jira Service Desk VS Lattice and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Lattice logo Lattice

Lattice helps teams stay aligned around their goals so they can accomplish more.
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13
  • Lattice Landing page
    Landing page //
    2023-09-13

Jira Service Desk

Website
atlassian.com
Pricing URL
-
Release Date
-
Edit details

Lattice

Website
lattice.com
Pricing URL
Official Lattice Pricing
Release Date
2015 January
Startup details
Country
United States
State
California
City
San Francisco
Founder(s)
Eric Koslow
Employees
100 - 249
Edit details

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Lattice videos

+ Add

Meet Lattice Reviews

More videos:

  • Review - Lattice Hawai'i - Board Game Review
  • Review - Lattice - Manager Experience

Category Popularity

0-100% (relative to Jira Service Desk and Lattice)

Jira Service Desk

Lattice

Help Desk
100 100%
Help Desk
0% 0
HR
0 0%
HR
100% 100
Project Management
100 100%
Project Management
0% 0
HR Tools
0 0%
HR Tools
100% 100

User comments

Share your experience with using Jira Service Desk and Lattice. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jira Service Desk and Lattice

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

Lattice Reviews

We have no reviews of Lattice yet.
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Social recommendations and mentions

Based on our record, Lattice seems to be more popular. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Jira Service Desk mentions (0)

We have not tracked any mentions of Jira Service Desk yet. Tracking of Jira Service Desk recommendations started around Mar 2021.

Lattice mentions (3)

  • No capital, no mvp, how do i validate my idea?
    This sounds like https://lattice.com/ ...I don't think you'll be able to export company information outside of their systems. Everything on the company's dime belongs to them. Source: about 1 year ago
  • Ask HN: What do you talk about in 1-on-1s with your managers?
    We use https://lattice.com/ for our people operations and managing 1:1s. Some suggested talking points they recommend include career growth, collaboration / teamwork, engagement / morale, feedback and productivity. Action items include setting growth areas and defining OKRs. - Source: Hacker News / over 1 year ago
  • Calendar Heroes: Michele Wiedemer, Manager of Customer Education at Snyk
    I'm using Asana to track cross-collaborative projects and associated tasks. I'm using Notion for both informal note-taking and as an internal information repository. I use Lattice to track my quarterly goals and KPIs, as well as agendas for one-on-one meetings. - Source: dev.to / almost 3 years ago

What are some alternatives?

When comparing Jira Service Desk and Lattice, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

15Five - 15Five software elevates the performance and engagement of employees by consistently asking questions and starting the right conversations.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Small Improvements - Human-friendly performance management that helps employees grow and succeed

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

7Geese - A cloud-based private social network for employees to achieve goals, receive recognition, and gather continuous feedback.

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