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Jira Service Desk VS ipgeolocation.io

Compare Jira Service Desk VS ipgeolocation.io and see what are their differences

Zoho Desk
Industry's first context-aware Helpdesk Software featured
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Contents:
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  4. » Alternatives

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

ipgeolocation.io logo ipgeolocation.io

Free IP Geolocation API and Accurate GeoIP Lookup Location Database
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13
  • ipgeolocation.io Landing page
    Landing page //
    2022-04-29

ipgeolocation.io's IP API Stack provides country, city, state, province, time zone, current time, local currency, latitude and longitude, company detail, ISP, language, zip code, country calling code, threat intelligence and much more from any IPv4 and IPv6 address in JSON format with https support even in free GeoIP plan.

IP Geolocation API has introduced a new feature of Threat Intelligence that provides IP-Security information on all the paid subscriptions but doesn't respond it by default. IP Geolocation API Threat Intelligence provides information about istor, isproxy, proxytype, isanonymous, isknownattacker, iscloudprovider in its response.

Jira Service Desk

Website
atlassian.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

ipgeolocation.io

Website
ipgeolocation.io
Pricing URL
Official ipgeolocation.io Pricing
$ Details
paid Free Trial $15.0 / Monthly (150K Requests per month)
Platforms
JavaScript Java C-Sharp dotNet TypeScript PHP JQuery
Release Date
2018 June
Edit details

Jira Service Desk features and specs

  • User-Friendly Interface
    Jira Service Desk offers an intuitive and easy-to-navigate interface that makes it simple for users to manage and respond to service requests efficiently.
  • Integration Capabilities
    Seamlessly integrates with other Atlassian products like Jira Software and Confluence, as well as various third-party applications, enhancing its functionality and versatility.
  • Customizability
    Highly customizable workflows, forms, and fields allow organizations to tailor the service desk to their specific needs and processes.
  • Automation
    Advanced automation features help streamline repetitive tasks, optimizing the efficiency of service desk operations.
  • Scalability
    Suitable for organizations of all sizes, from small teams to large enterprises, making it flexible to scale as the organization grows.
  • ITIL Compatibility
    Adheres to ITIL best practices, offering modules for incident, problem, change, and service request management to support comprehensive IT service management.

Possible disadvantages of Jira Service Desk

  • Pricing
    Can be costly, especially for smaller organizations or those on a tight budget, due to its subscription-based pricing model.
  • Learning Curve
    Despite a user-friendly interface, the extensive feature set can be overwhelming for new users, requiring time and training to fully leverage its capabilities.
  • Performance Issues
    Users have reported occasional performance issues, particularly with large datasets or complex workflows, which can impact productivity.
  • Customization Complexity
    While highly customizable, advanced customizations may require technical expertise, potentially necessitating additional resources or developer support.
  • Limited Reporting
    Built-in reporting features may not meet the needs of all users, necessitating the use of additional tools or plugins for more advanced analytics.
  • Integration Complexity
    While integration capabilities are extensive, setting up and managing integrations, particularly with non-Atlassian tools, can be complex and time-consuming.

ipgeolocation.io features and specs

  • Accuracy
    ipgeolocation.io provides precise and detailed geographic data, which is essential for tailoring user experiences based on location.
  • API Functionality
    The platform offers a robust and feature-rich API, allowing developers to seamlessly integrate geolocation capabilities into their applications.
  • Security Features
    ipgeolocation.io includes security features such as IP threat data, offering insights into potentially malicious IP addresses and enhancing application security.
  • Comprehensive Data
    Beyond basic geolocation information, the service provides extensive data, including local time, currency, and timezone, which can be useful for various applications.
  • Free Tier
    ipgeolocation.io offers a free tier, allowing smaller projects and developers to access essential geolocation features without cost.
  • Ease of Use
    The service is designed to be user-friendly, with clear documentation and examples that help developers get started quickly and efficiently.

Possible disadvantages of ipgeolocation.io

  • Pricing
    For higher levels of usage or advanced features, the service can become expensive, which might be a limitation for startups or small businesses.
  • Data Limitations
    Although extensive, there may still be limitations in the data provided, particularly in less populated or remote regions where geolocation data might be less accurate.
  • Latency
    Depending on the user's geographic location and the server's response times, there might be occasional latency issues that could impact real-time applications.
  • Privacy Concerns
    Using IP-based geolocation can raise privacy issues, as it involves tracking user data. This could be a concern for users and developers focused on privacy.
  • Dependency on Third-Party Services
    Relying on a third-party service for critical application functionality can introduce risks, such as service downtime or changes in the API that might require adaptation.
  • Data Accuracy in Restricted Networks
    In cases where users are behind VPNs, proxies, or other anonymizing technologies, the accuracy of the geolocation data can be significantly reduced.

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

ipgeolocation.io videos

No ipgeolocation.io videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Jira Service Desk and ipgeolocation.io)

Jira Service Desk

ipgeolocation.io

Help Desk
100 100%
Help Desk
0% 0
IP Data
0 0%
IP Data
100% 100
Customer Support
100 100%
Customer Support
0% 0
Geolocation
0 0%
Geolocation
100% 100

User comments

Share your experience with using Jira Service Desk and ipgeolocation.io. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jira Service Desk and ipgeolocation.io

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

ipgeolocation.io Reviews

We have no reviews of ipgeolocation.io yet.
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Social recommendations and mentions

Based on our record, ipgeolocation.io seems to be more popular. It has been mentiond 15 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Jira Service Desk mentions (0)

We have not tracked any mentions of Jira Service Desk yet. Tracking of Jira Service Desk recommendations started around Mar 2021.

ipgeolocation.io mentions (15)

  • A list of SaaS, PaaS and IaaS offerings that have free tiers of interest to devops and infradev
    IP Geolocation — IP Geolocation API - Forever free plan for developers with 30k requests per month (1k/day) limit. - Source: dev.to / about 1 year ago
  • Any IP info sites with allowed web scraping anyone knows of?
    I wouldn't be trying to do this by scraping. Instead, just use an API: https://ipgeolocation.io/. Source: about 2 years ago
  • geolocation based routing
    Https://ipgeolocation.io/ I run my own DNS server, so query processing would not be the problem. Source: about 2 years ago
  • free-for.dev
    IP Geolocation — IP Geolocation API - Forever free plan for developers with 30k requests per month (1k/day) limit. - Source: dev.to / over 2 years ago
  • I want to create my first real project, unsure how to approach it
    Getting a user's location from their IP should be possible with something like this https://ipgeolocation.io/ (free for up to 1000 requests per day which my puny website will never get). Latitude + longitude data from this service could be used to place the location dot accurately on the globe, although I'd have to look more into the math aspect of that before. This will probably be one of the harder parts to... Source: over 2 years ago
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What are some alternatives?

When comparing Jira Service Desk and ipgeolocation.io, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

ipinfo.io - Simple IP address information.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ipapi - Web analytics with IP address lookup and location API

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ipdata.co - Get the Geolocation, Organisation, Currency, Timezone, Calling Code, Flag, Proxy, Tor and Threat intelligence data from any IPv4 or IPv6 address.

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