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Jira Service Desk VS B2Chat

Compare Jira Service Desk VS B2Chat and see what are their differences

SysAid
SysAid is a comprehensive AI-powered Help Desk & ITSM platform with generative AI implemented into every element of service management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

B2Chat logo B2Chat

Instant messaging software to unify all of your chats in one single inbox.
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13
  • B2Chat Landing page
    Landing page //
    2023-09-15

B2Chat is a platform that lets you unify all of your instant messages in one single inbox. Answer to all of the chats from Facebook Messenger, Instagram, LiveChat, Telegram and WhatsApp with the amount of agents you require and from the same platform. Send mass messages, automatic responses, create tags and departaments and get acess to full reports. Use B2Chat with one-click integration to all or some of these channels, adds bots and get ready to not miss a sale on your next chat.

Jira Service Desk features and specs

No features have been listed yet.

B2Chat features and specs

  • WhatsApp Integration: Yes
  • WhatsApp Chatbot: Yes
  • WhatsApp Sales Chatbot: Yes
  • WhatsApp Business Access: Yes
  • Reports: Yes
  • Reporting & Analytics: Yes
  • Reporting & Statistics: Yes
  • Report Generator: Yes
  • Audit Trail: Yes
  • Audit Management: Yes
  • Auditing & Reporting: Yes

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

B2Chat videos

+ Add

What is B2chat?

Category Popularity

0-100% (relative to Jira Service Desk and B2Chat)

Jira Service Desk

B2Chat

Help Desk
100 100%
Help Desk
0% 0
Customer Support
71 71%
Customer Support
29% 29
Project Management
100 100%
Project Management
0% 0
Communication
0 0%
Communication
100% 100

User comments

Share your experience with using Jira Service Desk and B2Chat. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jira Service Desk and B2Chat

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

B2Chat Reviews

We have no reviews of B2Chat yet.
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What are some alternatives?

When comparing Jira Service Desk and B2Chat, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Tendant - Tendant Chat is a cloud-based platform that connects your customers to your business through text, video, and live video.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Myopolis - Myopolis is a business communications platform that uses AI technology to improve the growth of businesses.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Whelp - AI-based Omni channel customer support platform with chat bot system (On premise and cloud based)

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