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Jira Service Desk VS Apache Subversion

Compare Jira Service Desk VS Apache Subversion and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Contents:
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Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Apache Subversion logo Apache Subversion

Mirror of Apache Subversion. Contribute to apache/subversion development by creating an account on GitHub.
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13
  • Apache Subversion Landing page
    Landing page //
    2023-08-27

Jira Service Desk features and specs

  • User-Friendly Interface
    Jira Service Desk offers an intuitive and easy-to-navigate interface that makes it simple for users to manage and respond to service requests efficiently.
  • Integration Capabilities
    Seamlessly integrates with other Atlassian products like Jira Software and Confluence, as well as various third-party applications, enhancing its functionality and versatility.
  • Customizability
    Highly customizable workflows, forms, and fields allow organizations to tailor the service desk to their specific needs and processes.
  • Automation
    Advanced automation features help streamline repetitive tasks, optimizing the efficiency of service desk operations.
  • Scalability
    Suitable for organizations of all sizes, from small teams to large enterprises, making it flexible to scale as the organization grows.
  • ITIL Compatibility
    Adheres to ITIL best practices, offering modules for incident, problem, change, and service request management to support comprehensive IT service management.

Possible disadvantages of Jira Service Desk

  • Pricing
    Can be costly, especially for smaller organizations or those on a tight budget, due to its subscription-based pricing model.
  • Learning Curve
    Despite a user-friendly interface, the extensive feature set can be overwhelming for new users, requiring time and training to fully leverage its capabilities.
  • Performance Issues
    Users have reported occasional performance issues, particularly with large datasets or complex workflows, which can impact productivity.
  • Customization Complexity
    While highly customizable, advanced customizations may require technical expertise, potentially necessitating additional resources or developer support.
  • Limited Reporting
    Built-in reporting features may not meet the needs of all users, necessitating the use of additional tools or plugins for more advanced analytics.
  • Integration Complexity
    While integration capabilities are extensive, setting up and managing integrations, particularly with non-Atlassian tools, can be complex and time-consuming.

Apache Subversion features and specs

  • Centralized Version Control
    Apache Subversion (SVN) uses a centralized repository model, which makes it easy to manage and control all project files in one place. All history and versions are stored on the server, making backup and repository management straightforward.
  • Atomic Commits
    Subversion ensures that commits are atomic operations. This means that either all changes in a commit are applied, or none are, helping to maintain the integrity of the repository.
  • Comprehensive Authorization
    SVN offers fine-grained authentication and authorization models. It can integrate with various authentication systems and allows granular access control on a per-directory and per-user basis.
  • Binary File Handling
    SVN handles binary files more efficiently compared to some other version control systems, reducing the size of repositories and improving performance when large files are committed.
  • Mature and Stable
    SVN has been around since 2000 and is widely used in enterprise settings. It is stable, well-documented, and has a vast community for support.

Possible disadvantages of Apache Subversion

  • Limited Branching and Merging
    SVN’s branching and merging capabilities are more cumbersome compared to distributed version control systems (DVCS) like Git. Merging in SVN can be complex and time-consuming.
  • Single Point of Failure
    As a centralized version control system, the SVN repository server becomes a single point of failure. If the server goes down, no commits can be made until it is back up.
  • Performance Overhead
    Working with a remote central repository can introduce latency and performance overhead, especially with large projects and many users.
  • Less support for Offline Work
    SVN generally requires network access to the central repository for most operations. This makes it less flexible for developers needing to work offline, compared to DVCS where local copies are complete repositories.
  • Complex Repository Management
    Managing SVN repositories, particularly for large projects, can become complex and may require significant administrative effort to handle repositories, backups, and access controls.

Analysis of Apache Subversion

Overall verdict

  • Apache Subversion is a solid choice for projects that require a centralized version control system with robust access controls and support for large file handling. While it may not offer the distributed features and branching flexibility of systems like Git, it remains a reliable and efficient tool for many development environments.

Why this product is good

  • Apache Subversion (SVN) is a centralized version control system that provides a simple model for versioning, which can be easier to understand for users who prefer a linear, sequential history of changes. It ensures a single source of truth and is well-suited for teams that require tight access control over the repository. SVN is also known for handling large files and binary files better than some distributed systems.

Recommended for

  • Organizations with strict version control policies
  • Teams that need centralized control over versioning
  • Projects with large binary files that need versioning
  • Users who are more comfortable with a sequential workflow

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Apache Subversion videos

+ Add

Setting Up Apache Subversion on Windows

Category Popularity

0-100% (relative to Jira Service Desk and Apache Subversion)

Jira Service Desk

Apache Subversion

Help Desk
100 100%
Help Desk
0% 0
Git
0 0%
Git
100% 100
Customer Support
100 100%
Customer Support
0% 0
Code Collaboration
0 0%
Code Collaboration
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jira Service Desk and Apache Subversion

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

Apache Subversion Reviews

We have no reviews of Apache Subversion yet.
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What are some alternatives?

When comparing Jira Service Desk and Apache Subversion, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Git - Git is a free and open source version control system designed to handle everything from small to very large projects with speed and efficiency. It is easy to learn and lightweight with lighting fast performance that outclasses competitors.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Mercurial SCM - Mercurial is a free, distributed source control management tool.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Atlassian Bitbucket Server - Atlassian Bitbucket Server is a scalable collaborative Git solution.

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