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Jira Service Desk VS Apache Solr

Compare Jira Service Desk VS Apache Solr and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

Apache Solr logo Apache Solr

Solr is an open source enterprise search server based on Lucene search library, with XML/HTTP and...
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13
  • Apache Solr Landing page
    Landing page //
    2023-04-28

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Apache Solr videos

+ Add

Solr Index - Learn about Inverted Indexes and Apache Solr Indexing

More videos:

  • Review - Solr Web Crawl - Crawl Websites and Search in Apache Solr

Category Popularity

0-100% (relative to Jira Service Desk and Apache Solr)

Jira Service Desk

Apache Solr

Help Desk
100 100%
Help Desk
0% 0
Custom Search Engine
0 0%
Custom Search Engine
100% 100
Project Management
100 100%
Project Management
0% 0
Custom Search
0 0%
Custom Search
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Jira Service Desk and Apache Solr

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

Apache Solr Reviews

Top 10 Site Search Software Tools & Plugins for 2022
Apache Solr is optimized to handle high-volume traffic and is easy to scale up or down depending on your changing needs. The near real-time indexing capabilities ensure that your content remains fresh and search results are always relevant and updated. For more advanced customization, Apache Solr boasts extensible plug-in architecture so you can easily plug in index and...
Source: influencermarketinghub.com
5 Open-Source Search Engines For your Website
Apache Solr is the popular, blazing-fast, open-source enterprise search platform built on Apache Lucene. Solr is a standalone search server with a REST-like API. You can put documents in it (called "indexing") via JSON, XML, CSV, or binary over HTTP. You query it via HTTP GET and receive JSON, XML, CSV, or binary results.
Source: vishnuch.tech
Elasticsearch vs. Solr vs. Sphinx: Best Open Source Search Platform Comparison
Solr is not as quick as Elasticsearch and works best for static data (that does not require frequent changing). The reason is due to caches. In Solr, the caches are global, which means that, when even the slightest change happens in the cache, all indexing demands a refresh. This is usually a time-consuming process. In Elastic, on the other hand, the refreshing is made by...
Source: greenice.net
Algolia Review – A Hosted Search API Reviewed
If you’re not 100% satisfied with Algolia, there are always alternative methods to accomplish similar results, such as Solr (open-source & self-hosted) or ElasticSearch (open-source or hosted). Both of these are built on Apache Lucene, and their search syntax is very similar. Amazon Elasticsearch Service provides a fully managed Elasticsearch service which makes it easy to...
Source: getstream.io

Social recommendations and mentions

Based on our record, Apache Solr seems to be more popular. It has been mentiond 17 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Jira Service Desk mentions (0)

We have not tracked any mentions of Jira Service Desk yet. Tracking of Jira Service Desk recommendations started around Mar 2021.

Apache Solr mentions (17)

  • Swirl: An open-source search engine with LLMs and ChatGPT to provide all the answers you need 🌌
    Using the Galaxy UI, knowledge workers can systematically review the best results from all configured services including Apache Solr, ChatGPT, Elastic, OpenSearch, PostgreSQL, Google BigQuery, plus generic HTTP/GET/POST with configurations for premium services like Google's Programmable Search Engine, Miro and Northern Light Research. - Source: dev.to / 10 months ago
  • Looking for software
    Apache Solr can be used to index and search text-based documents. It supports a wide range of file formats including PDFs, Microsoft Office documents, and plain text files. https://solr.apache.org/. Source: about 1 year ago
  • 'google-like' search engine for files on my NAS
    If so, then https://solr.apache.org/ can be a solution, though there's a bit of setup involved. Oh yea, you get to write your own "search interface" too which would end up calling solr's api to find stuff. Source: over 1 year ago
  • Search engine.
    Developers will use their SQL database when searching for specific things like client names, product names, or address search. Now when you want to level up from there and search all tables you better off using a separated server with a specific program like https://solr.apache.org/. Source: almost 2 years ago
  • Search text from PDF files stored in an S3 bucket
    We’re using a self-managed OpenSearch node here, but you can use Lucene, SOLR, ElasticSearch or Atlas Search. Source: almost 2 years ago
View more

What are some alternatives?

When comparing Jira Service Desk and Apache Solr, you can also consider the following products

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

ElasticSearch - Elasticsearch is an open source, distributed, RESTful search engine.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Algolia - Algolia's Search API makes it easy to deliver a great search experience in your apps & websites. Algolia Search provides hosted full-text, numerical, faceted and geolocalized search.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Typesense - Typo tolerant, delightfully simple, open source search 🔍

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