Software Alternatives & Reviews

ITSM 365 VS Zammad

Compare ITSM 365 VS Zammad and see what are their differences

ITSM 365 logo ITSM 365

100% customizable Service Desk for any business small or large

Zammad logo Zammad

The Zammad - Help Desk and Ticket System - Community Page
  • ITSM 365 Landing page
    Landing page //
    2022-12-18
  • Zammad Landing page
    Landing page //
    2023-07-27

ITSM 365 videos

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Zammad videos

Zammad

More videos:

  • Review - Zammad - LDAP Integration

Category Popularity

0-100% (relative to ITSM 365 and Zammad)
Help Desk
7 7%
93% 93
Customer Support
6 6%
94% 94
Service Desk
100 100%
0% 0
Customer Service
0 0%
100% 100

User comments

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Social recommendations and mentions

Based on our record, Zammad seems to be more popular. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ITSM 365 mentions (0)

We have not tracked any mentions of ITSM 365 yet. Tracking of ITSM 365 recommendations started around Mar 2021.

Zammad mentions (18)

  • An open-source ticketing system
    Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/. Source: 12 months ago
  • MSP opensource ticketing tool -ITSM
    Https://zammad.org/ it cery customizable and has a fsitly good documentation. Source: 12 months ago
  • Ticketing system for internal IT team
    Zammad, open-source, free (when self-hosted): https://zammad.org/. Also has a knowledge base for you to provide to your users. Source: about 1 year ago
  • Free Service Desk Software
    Why don't you guys know Zammad? An open-source helpdesk platform which I am using smoothly. Source: about 1 year ago
  • Implement a real ticket system, a basic one or none for a tiny company with one admin?
    A simple self-hosted one: https://zammad.org/. Source: about 1 year ago
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What are some alternatives?

When comparing ITSM 365 and Zammad, you can also consider the following products

osTicket - osTicket is a widely-used open source support ticket system.