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ITRS Geneos VS UseResponse

Compare ITRS Geneos VS UseResponse and see what are their differences

Netumo
Ensure healthy website performance, uptime, and free from vulnerabilities. Automatic checks for SSL Certificates, domains and monitor issues with your websites all from one console and get instant notifications on any issues. featured
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ITRS Geneos logo ITRS Geneos

Real time monitoring and investigation for financial services Ensure maximum levels of performance and availability of your business´ technology

UseResponse logo UseResponse

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system
  • ITRS Geneos Landing page
    Landing page //
    2023-07-12
  • UseResponse Landing page
    Landing page //
    2023-10-10

ITRS Geneos videos

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UseResponse videos

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Customer Feedback & Support Software UseResponse

Category Popularity

0-100% (relative to ITRS Geneos and UseResponse)

ITRS Geneos

UseResponse

Customer Support
19 19%
Customer Support
81% 81
Customer Feedback
0 0%
Customer Feedback
100% 100
Network & Admin
100 100%
Network & Admin
0% 0
Help Desk
13 13%
Help Desk
87% 87

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ITRS Geneos and UseResponse

ITRS Geneos Reviews

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UseResponse Reviews

30+ Customer Feedback Tools comparison
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
Source: clearflask.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
Source: mopinion.com

What are some alternatives?

When comparing ITRS Geneos and UseResponse, you can also consider the following products

SolarWinds Orion Platform - SolarWinds Orion Platform is an infrastructure monitoring and management solution that has been designed to streamline and manage the composite and physically dispersed IT infrastructure.

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

N-able Backup - Backing up your data and data protection has never gotten easier.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Noction Flow Analyzer (NFA) - Powerful, Feature-rich, Affordable in-depth traffic analysis system, built with network engineers in mind.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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