Software Alternatives & Reviews

Issuetrak VS Zammad

Compare Issuetrak VS Zammad and see what are their differences

Issuetrak logo Issuetrak

Issue tracking software for help desk and customer service

Zammad logo Zammad

The Zammad - Help Desk and Ticket System - Community Page
  • Issuetrak Landing page
    Landing page //
    2023-09-20
  • Zammad Landing page
    Landing page //
    2023-07-27

Issuetrak videos

Issuetrak Overview

More videos:

  • Review - Issuetrak Product Tour
  • Demo - Live Demo | Issuetrak for IT Help Desks

Zammad videos

Zammad

More videos:

  • Review - Zammad - LDAP Integration

Category Popularity

0-100% (relative to Issuetrak and Zammad)
Help Desk
43 43%
57% 57
Customer Support
23 23%
77% 77
Business & Commerce
100 100%
0% 0
Customer Service
30 30%
70% 70

User comments

Share your experience with using Issuetrak and Zammad. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Zammad seems to be more popular. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Issuetrak mentions (0)

We have not tracked any mentions of Issuetrak yet. Tracking of Issuetrak recommendations started around Mar 2021.

Zammad mentions (18)

  • An open-source ticketing system
    Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/. Source: 12 months ago
  • MSP opensource ticketing tool -ITSM
    Https://zammad.org/ it cery customizable and has a fsitly good documentation. Source: 12 months ago
  • Ticketing system for internal IT team
    Zammad, open-source, free (when self-hosted): https://zammad.org/. Also has a knowledge base for you to provide to your users. Source: about 1 year ago
  • Free Service Desk Software
    Why don't you guys know Zammad? An open-source helpdesk platform which I am using smoothly. Source: about 1 year ago
  • Implement a real ticket system, a basic one or none for a tiny company with one admin?
    A simple self-hosted one: https://zammad.org/. Source: about 1 year ago
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What are some alternatives?

When comparing Issuetrak and Zammad, you can also consider the following products

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

osTicket - osTicket is a widely-used open source support ticket system.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

AzureDesk - Azuredesk.co is an online customer service software and support ticket help desk application for small business and fast-growing companies. Get a free trial today!