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Issuetrak VS UseResponse

Compare Issuetrak VS UseResponse and see what are their differences

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Issuetrak logo Issuetrak

Issue tracking software for help desk and customer service

UseResponse logo UseResponse

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system
  • Issuetrak Landing page
    Landing page //
    2023-09-20
  • UseResponse Landing page
    Landing page //
    2023-10-10

Issuetrak videos

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Issuetrak Overview

More videos:

  • Review - Issuetrak Product Tour
  • Demo - Live Demo | Issuetrak for IT Help Desks

UseResponse videos

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Customer Feedback & Support Software UseResponse

Category Popularity

0-100% (relative to Issuetrak and UseResponse)

Issuetrak

UseResponse

Help Desk
28 28%
Help Desk
72% 72
Customer Feedback
0 0%
Customer Feedback
100% 100
Business & Commerce
100 100%
Business & Commerce
0% 0
Customer Support
16 16%
Customer Support
84% 84

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Issuetrak and UseResponse

Issuetrak Reviews

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UseResponse Reviews

30+ Customer Feedback Tools comparison
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
Source: clearflask.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
Source: mopinion.com

What are some alternatives?

When comparing Issuetrak and UseResponse, you can also consider the following products

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

AzureDesk - Azuredesk.co is an online customer service software and support ticket help desk application for small business and fast-growing companies. Get a free trial today!

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