InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. InvGate lets users create trouble tickets, run advanced reports and view analytics and automate workflows. Its drag-and-drop and drill-down functionality allow data to be accessible to all members of the team. The solution offers features such as ticket management, knowledge base, problem management, change management, reporting and analytics. The built-in analytics tool uses OLAP approach to deliver data and information in real-time. The system can be purchased outright as an on-premise option, or cloud-based, with an annual recurring fee. It is customizable depending on the needs of the company. InvGate also offers web self-service capabilities, so staff can track the progress of trouble tickets, search the knowledge base, and promote self-resolution to IT service requests.
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AJ Helpdesk might be a bit more popular than InvGate Service Desk. We know about 2 links to it since March 2021 and only 2 links to InvGate Service Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
But you probably should take a look at Invgate Service Desk (https://invgate.com/service-desk/) ;) you'll thank me later. Source: over 1 year ago
Hi there! In my company we use InvGate Service Desk. It's very friendly, very flexible and very easy to implement. We use it for change management. Source: almost 2 years ago
It was a while ago, but I think I went on the aj website and got their new email. I also tried messaging them in their old support email and it didnt work so you're not alone lol. But I'm pretty sure the new one is listed around here https://help.animaljam.com/hc/en-us. Source: almost 3 years ago
Then go to https://help.animaljam.com/hc/en-us. Source: about 3 years ago
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