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Intro.js VS Whatfix

Compare Intro.js VS Whatfix and see what are their differences

UserGuiding
Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement. featured
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  3. » Reviews
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Intro.js logo Intro.js

Simple Javascript framework for adding screen tips

Whatfix logo Whatfix

Whatfix Enterprise: Enhancing self-service capability of any web product
  • Intro.js Landing page
    Landing page //
    2022-03-29
  • Whatfix Landing page
    Landing page //
    2023-06-14

Intro.js features and specs

  • User-Friendly Interface
    Intro.js provides an intuitive and easy-to-use interface for creating guided tours on websites, making it accessible for users with varying technical skills.
  • Customizable
    Intro.js is highly customizable, allowing developers to tailor the look and feel of the tour to match the existing design of their website.
  • Lightweight
    The library is lightweight, ensuring that adding it to a website does not significantly increase load times or affect performance.
  • Cross-Browser Support
    Intro.js supports all major browsers, ensuring a consistent experience for users regardless of their browser choice.
  • Rich API
    It offers a rich API, enabling developers to integrate the tool into their applications seamlessly and extend its functionality as needed.

Possible disadvantages of Intro.js

  • Limited Interactivity
    While Intro.js provides basic guided tours, it lacks advanced interactive features that might be needed for more complex walkthroughs.
  • Dependency on JavaScript
    As a JavaScript library, Intro.js requires users to have JavaScript enabled in their browsers, which might not be the case for all users.
  • Potential for User Overload
    Overusing or poorly implementing Intro.js guides can overwhelm users, leading to reduced engagement or missed information.
  • Limited Free Version
    The free version of Intro.js offers limited features compared to the paid plans, which may restrict use for developers not willing to pay for premium features.
  • Learning Curve
    While it is user-friendly, new users may encounter a learning curve when trying to implement advanced customizations or complex tours.

Whatfix features and specs

  • Ease of Use
    Whatfix offers an intuitive user interface that makes it simple for administrators to create, manage, and deploy in-app guidance and support content without the need for extensive technical skills.
  • Customization Options
    The platform provides extensive customization options, allowing companies to tailor the digital adoption solutions to fit their brand and user needs, ensuring a seamless experience.
  • Analytics and Insights
    Whatfix provides detailed analytics and insights that help organizations track user behavior, measure the effectiveness of their guidance, and make data-driven decisions to improve user engagement.
  • Integration Capabilities
    Whatfix integrates well with a variety of enterprise applications like CRM systems, HR software, and LMS systems, providing a seamless workflow across different tools.
  • Multi-Language Support
    The tool supports multiple languages, which is beneficial for global organizations needing to provide localized content to their diverse user base.
  • Customer Support
    Whatfix is known for its strong customer support, including comprehensive documentation, training resources, and responsive customer service.

Possible disadvantages of Whatfix

  • Cost
    Whatfix can be expensive for small to medium-sized enterprises, especially when compared to other digital adoption platforms.
  • Learning Curve
    Despite being user-friendly, there can be an initial learning curve for new administrators or those unfamiliar with digital adoption platforms.
  • Performance Issues
    Some users have reported occasional performance issues, such as lag or slow response times, especially when integrated with multiple complex systems.
  • Limited Offline Functionality
    Whatfix primarily offers cloud-based solutions, which means that offline functionality is limited or non-existent, potentially impacting users in environments with unstable internet access.
  • Customization Complexity
    While customization options are extensive, they can be complex to implement fully, requiring users to have a deeper understanding of the platform's capabilities and sometimes involving professional services.
  • User Permission Management
    Managing user permissions and roles can be cumbersome, especially in larger organizations with a complex hierarchy and a need for granular access control.

Intro.js videos

+ Add

Intro.js: Onboard New Users with a Quick Wizard

More videos:

  • Review - Add a Step-by-Step guide to your Website with intro.js

Whatfix videos

+ Add

Whatfix-Product-Led-Growth-Review

More videos:

  • Demo - whatfix Product Demo @ UnPluggd 7
  • Review - Why Whatfix ?

Category Popularity

0-100% (relative to Intro.js and Whatfix)

Intro.js

Whatfix

User Engagement
35 35%
User Engagement
65% 65
Digital Adoption
0 0%
Digital Adoption
100% 100
User Onboarding And Engagement
36 36%
User Onboarding And Engagement
64% 64
User Experience
100 100%
User Experience
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Intro.js and Whatfix

Intro.js Reviews

15 best user onboarding software you need to try in 2023
The free version offers tooltips and screen portion highlights, which might suffice if your app is relatively straightforward. However, Intro.js is designed to be cut and pasted into your app’s code to create onboarding functions it wouldn’t otherwise have. Therefore, you’ll still need to have built a basic onboarding workflow ready.
Source: www.marketermilk.com
8 Best Usetiful Alternatives and Competitors That Are More Professional
The onboarding elements are very limited, so any user onboarding designed with Intro.js will not be likely to satisfy every need of a user.
Source: userguiding.com

Whatfix Reviews

The 7 Best WalkMe Alternatives in 2023
Whatfix is a versatile onboarding platform that brings personalized user flows, contextual help, and seamless integration with CRM and LMS platforms to the table. If you're after a solution that can easily fit into your existing tech stack, Whatfix is definitely worth checking out.
Source: helpjuice.com
We’ve Tried 5 WalkMe Alternatives (Here’s Our Feedback)
Whatfix doesn’t support A/B testing like Userpilot, but you can track your analytics. The only advantage of Pendo over Whatfix, is that in Whatfix you need to integrate your Google Analytics account if you want to track data, while Pendo doesn’t requires that.
Source: userpilot.com
Appcues Alternatives and Competitors
Cons: Creating the onboarding content can be done without coding yet you still required to know CSS knowledge for customization. On top of that installation is going to be much harder because Whatfix is an on-premise tool. In order to start gathering data, you are going to need some google analytics integration and their integration process is bit complex.
Source: blog.userguiding.com

Social recommendations and mentions

Based on our record, Intro.js should be more popular than Whatfix. It has been mentiond 15 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Intro.js mentions (15)

  • 7 best product tour JavaScript libraries for frontend apps
    Intro.js is an open source JavaScript library that provides an easy way to create simple and effective product tours. It has an approximate file size of 12.5 KB, so it’s a lightweight library that makes building simple walkthroughs easy: One of the key features of Intro.js is its customizability. It allows you to tailor your tours to align with your application's branding by offering various themes and... - Source: dev.to / 9 months ago
  • Guided Tours Solution for Your Web Application
    Intro.js like the others offers a rich set of features such as customizable steps and tooltips, keyboard navigation, theming, progress indicators and more. Like others, this library also has extensive documentation. Intro.js has open source licence under AGPL v3 and a commercial licence with different price plans. - Source: dev.to / about 1 year ago
  • Need Help With Website Guide
    Intro.js might be what you’re looking for. Source: almost 2 years ago
  • Button pop up with Java and CSS
    Everything in the browser works with just CSS, JavaScript and HTML. There are JavaScript libraries for things like you are describing, if you are able to customize your site with JS - you should be able to use some of them. For example this one: https://introjs.com/. Source: about 2 years ago
  • How come 1 cookie expires and the other one is not?
    For context, I'm using introjs to make a small tour in my website in 2 different pages. I'm making a cookie wheather a user has visited the page so I can only show the tour only once. My issue is that one cookie sets up with an expiration of 400 days as its supposed to be and the other one stays Session only but both are made from the exact same function with the exacth same parameters. Source: over 2 years ago
View more

Whatfix mentions (3)

  • Too many customers to handle
    To facilitate these changes, we invested in various CS tools such as- Whatfix for in-app communication- Confluence for knowledge base management- Intercom for customer ticket handling- ZapScale for customer health management and customer visibility- and Slackfor streamlined interactions. Source: almost 2 years ago
  • Learn & bypass Content Security Policy using HTTP Response Header
    Many SaaS products, such as A/B testing tools (e.g. Adobe Target, Optimizely, and AbTasty), recommendation engines (e.g. Outbrain), and customer feedback & onboarding tools (e.g. Whatfix, Appcues), among others, alter the user experience on websites. If you are from a SaaS Company and your Javascript tag is installed on external websites, keep reading! - Source: dev.to / over 2 years ago
  • Onboarding new Salesforce Users / Lightning Users
    You can check out Whatfix (https://whatfix.com/). Source: about 3 years ago

What are some alternatives?

When comparing Intro.js and Whatfix, you can also consider the following products

ShepherdJS - Guide your users through a tour of your app.

WalkMe - WalkMe is a game-changing platform that instantly simplifies the online user experience.

UserGuiding - Create in-app experiences with the most straightforward product adoption platform — quick implementation, lasting user engagement.

Appcues - Improve user onboarding, feature activation & more — no code required! Stop waiting on dev and start increasing customer engagement today. Try it for free.

Userlane - Digital adoption platform with interactive guidance for software applications allowing anyone to understand and master any software from the get-go.

Pendo - Pendo helps product teams understand and guide users to create product experiences that customers love.

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