Insightarc
Pointillist
CEMantica
Touchpoint Dashboard
JourneyLabs
Optimove
Google Analytics
Smaply
Blueshift Color Temperature Adjuster
Exponea
Evergage
Maropost
Listrak
Leadspace
Emarsys
Adobe Campaign
Every marketer and product manager struggling with conversion rates, acquisition efficiency and retention. To find underlying reasons experts spend dozens of hours for manual research of customer interactions. And this job is time and data resource taking.
Insightarc is an automated way to discover and learn the real customer journey and points where customers experience the issues and leave the service. Works for ecommerce and SaaS services as well as for online-to-offline journeys.
Automate research routine, focus on decision making faster without - reviewing of session recordings for hours - reviewing of heatmaps with process decomposing - researching of statistical metrics - long tech reviews
WHY? Two non-obvious reasons why it is important to study customer journeys: 1. You will learn WHY clients leave your website or eCommerce 2. You discover underlying insights and implement product improvements.
WHAT TO FIND? Customer journey "from the customers' eyes" and issues experienced: - Hidden user traces - The average time between interactions - Repetitive actions and outliers, then customers meet the issue. - One-click actions followed by leaving the service - Bottlenecks and narrow places
WHY AUTOMATE? - E-commerce and SaaS platforms have become more complex and complicated - The volume of data on tech platforms is consistently growing - Save time for manual research of point of product growth and money for specific data infrastructure
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Pointillist - Pointillist is a customer journey analytics software that allows users to know about the whole experience of customers when they visited their website.
Exponea - Exponea Packages. Our happiest customers are medium and large-sized B2C companies that generate a major part of their revenue online. Their average Net Promoter Score® is over 60.
CEMantica - CEMantica is a journey mapping tool that enables users to understand the experience and movement of their customers throughout their visit.
Evergage - Evergage's real time web personalization software can help you boost engagement, increase revenue and drive more conversions. Web personalization software that's easy to use.
Touchpoint Dashboard - Touchpoint Dashboard is a platform that allows users to visualize and understand the customer experience in a better way.
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