Software Alternatives, Accelerators & Startups

Inline Help VS UserTesting.com

Compare Inline Help VS UserTesting.com and see what are their differences

Inline Help logo Inline Help

Answer customer questions before they ask

UserTesting.com logo UserTesting.com

Usability testing has never been easier. Get videos of real people speaking their thoughts as they use websites, mobile apps, prototypes and more!
  • Inline Help Answer customer questions before they ask
    Answer customer questions before they ask //
    2024-02-25
  • Inline Help
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    2024-02-25
  • Inline Help
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    2024-02-25
  • Inline Help
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    2024-02-25
  • Inline Help
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    2024-02-25
  • Inline Help
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    2024-02-25
  • Inline Help
    Image date //
    2024-02-25

Elevate your customer support to new heights with Inline Help – the ultimate solution for proactive support that anticipates and addresses customer questions before they even ask. Seamlessly integrating your knowledge base with Inline Help, you unlock the power of an in-app AI assistant that dynamically generates content tailored to your users' needs.

With our innovative 'Explain This' feature, users can access instant, real-time explanations right within your application, empowering them to find answers efficiently without leaving their workflow. Interactive tooltips provide further guidance, ensuring a smooth and intuitive user experience, all while maintaining a non-intrusive presence.

Our responsive chatbot is always on standby to assist users with any queries they may have, reducing the need for human intervention and streamlining support processes. Efficient ticket response management ensures that customer inquiries are addressed promptly and effectively.

Moreover, our robust search function enables users to quickly locate relevant information, further enhancing their self-service journey. All these powerful features are seamlessly integrated into one user-friendly widget, revolutionizing how you interact with and support your users within your application.

Experience the benefits of improved user satisfaction, reduced support costs, and increased efficiency with Inline Help. Join the ranks of forward-thinking companies that prioritize proactive support and elevate their support capabilities to new heights. Answer customer questions before they ask with Inline Help today, all while maintaining a non-obtrusive user experience.

  • UserTesting.com Landing page
    Landing page //
    2023-09-27

UserTesting enables every organization to deliver the best customer experience powered by human insight. With UserTesting’s on-demand Human Insight Platform, companies across industries make accurate customer-first decisions at every level, at the speed business demands.

Inline Help

$ Details
paid Free Trial $97.0 / Monthly ($97 / site / month)
Platforms
Web
Release Date
2014 February

UserTesting.com

$ Details
Free Trial
Platforms
-
Release Date
2007 January
Startup details
Country
United States
State
California
Founder(s)
Darrell Benatar
Employees
500 - 999

Inline Help features and specs

  • AI Insights: Yes
  • Chatbot: Yes
  • Widget: Yes
  • Knowledge Base: Yes
  • Ticket Form: Yes

UserTesting.com features and specs

No features have been listed yet.

Inline Help videos

Inline Help Demo

UserTesting.com videos

Testing out UserTesting.com (LEGIT SIDE HUSTLE?!?)

Category Popularity

0-100% (relative to Inline Help and UserTesting.com)
Customer Support
100 100%
0% 0
User Experience
0 0%
100% 100
Customer Success
100 100%
0% 0
Usability
0 0%
100% 100

Questions and Answers

As answered by people managing Inline Help and UserTesting.com.

How would you describe your primary audience?

Inline Help's answer

Product managers, Product owners, Customer Support managers, Customer Success managers, Growth managers, UX Designers, Technical writers

What's the story behind your product?

Inline Help's answer

Marek Sotak, CEO of Inline Manual, spearheads a dynamic team dedicated to revolutionizing user experiences with products like Inline Help. Guided by Marek's leadership, Inline Manual operates as a self-funded and independent entity, prioritizing agility and customer-centricity. The team's collaborative spirit and diverse expertise in software development, UX/UI design, and customer success drive the creation of innovative solutions tailored to meet the evolving needs of various industries. Inline Manual's global impact is a testament to Marek's strategic vision and the team's collective commitment to delivering exceptional user experiences. Trusted by Fortune 500 companies and startups worldwide, Inline Manual continues to be a pioneering force in enhancing digital interactions and driving sustainable growth.

What makes your product unique?

Inline Help's answer

Harness the power of AI to transform your knowledge base into an intelligent self-service tool.

User comments

Share your experience with using Inline Help and UserTesting.com. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Inline Help and UserTesting.com

Inline Help Reviews

We have no reviews of Inline Help yet.
Be the first one to post

UserTesting.com Reviews

10 Best Hotjar Alternatives & Competitors in 2023
Plus, users can not reach any visualized data on the UserTesting dashboard and this makes it rather difficult to understand what exactly is going on on a website.
Best 8 Affordable UserZoom Alternatives in 2023
A vast quantity of worthless responses is the platform’s biggest and most noticeable downside. While UserTesting has a large volunteer pool, it appears that a considerable number of them are not qualified to participate in meaningful research. Some respondents are impatient, cheat, or appear to be uninterested in the procedure, all of which detracts from the overall...
UserTesting vs UserZoom: Pick the right user research software in 2022
Both Usertesting and UserZoom do not have a public pricing page. Their price is available upon request and you need to register for a demo. Then a sales representative will reach out to schedule an introductory demo call with you. After the call, you are usually given an estimate and a second sales call follows. The process of acquiring and registering for a subscription...
5 Best UXtweak Alternatives
UserTesting was the first unmoderated user testing tool ever. Since then it had more than enough time to build up the largest number of participants. Their large respondent pool allows customers to receive very fast and quality feedback, with various possibilities to run and analyze their user tests.
10 Must Have Tools for Conversion Optimization
Every company has its own needs, so if you’re looking for an inexpensive way to help your conversion optimization, try out options like Naview or PollDaddy. If you care most about video feedback, UserTesting and Mousestats are the ideal options. Lastly, I would recommend Verify for the most comprehensive, and affordable, testing environment. That said, if you have any...

Social recommendations and mentions

Based on our record, UserTesting.com seems to be more popular. It has been mentiond 101 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Inline Help mentions (0)

We have not tracked any mentions of Inline Help yet. Tracking of Inline Help recommendations started around Feb 2024.

UserTesting.com mentions (101)

  • Low-cost, one-off unmoderated usability testing platforms
    Lookback, Usability Hub (now called Lyssna) and Validately but have been spoiled by former employers who had the budget for usertesting.com so I'm pretty out of the loop on low-budget options. TIA! Source: 6 months ago
  • Interview recruiting?
    I need to recruit 5-6 parents/grandparents for a study and I'm having trouble finding a company I can use (aside from usertesting.com since they tailor to large companies and I'm doing freelance work). Every company I've come across offers recruitment for surveys, but not interviews. Source: 7 months ago
  • iOS User Testing App Won't Open
    Anyone else having problems with the iOS UserTesting App? Mine just opens and shows the logo, and stays there. I can see multiple tests available on usertesting.com, but can't open the app. I have a iPhone 13, updated to 17.1. Source: 7 months ago
  • 🚀 Improve Your Site; Get Expert Reviews On Your Creation!
    User Testing Services: Platforms like UserTesting Human Insight Platform | Improve Customer Experience (CX) allow you to get feedback from real users who provide insights on usability, design, and user experience. Source: 8 months ago
  • Is MTurk worth it for new users? (ZERO rejections, either...)
    Try usertesting.com, it fits into your schedule better. Source: 11 months ago
View more

What are some alternatives?

When comparing Inline Help and UserTesting.com, you can also consider the following products

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

TestRail - TestRail provides comprehensive test case management for software testing. Organize your testing, boost productivity, get real-time insights, and track progress toward milestones. Integrates with leading issue tracking and test automation tools.

Dialogflow - Conversational UX Platform. (ex API.ai)

Userbrain - Easy, fast, and affordable user testing for websites and prototypes.

Great Question - Make customer research a part of every product release

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!