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Infobip VS NICE inContact

Compare Infobip VS NICE inContact and see what are their differences

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Infobip logo Infobip

A2P messaging platform for enterprises, resellers & mobile operators with global network coverage.

NICE inContact logo NICE inContact

Get the DMG Consulting report reprint on cloud contact centers.
  • Infobip Landing page
    Landing page //
    2023-09-14
  • NICE inContact Landing page
    Landing page //
    2023-10-04

Infobip videos

+ Add

Infobip People Overview: Unified Customer Data for a Full 360° View

NICE inContact videos

+ Add

NICE inContact CXone Quality Management Pro Improves the Customer Experience

More videos:

  • Demo - NICE inContact Demo - Virtual Call Center, VOIP Contact Center Software
  • Review - NICE inContact CXone for IT Leaders

Category Popularity

0-100% (relative to Infobip and NICE inContact)

Infobip

NICE inContact

Communication
40 40%
Communication
60% 60
Messaging
100 100%
Messaging
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100
SMS Marketing
100 100%
SMS Marketing
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Infobip and NICE inContact

Infobip Reviews

15 Best Twilio Alternatives 2022
Twilio is great at allowing you to create your communication channels from scratch to match your needs. Still, if you are looking for a platform/system that has everything set in place and can provide you with a solid solution from the moment you become a customer, Infobip is a great solution.
Source: rigorousthemes.com
Top 10 Best Twilio Alternative Free In 2022
For that reason, for the current Infobip pricing plans, get in touch with the official Infobip support.
Source: www.techolac.com

NICE inContact Reviews

Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
Nice inContact is another cloud-based contact center that lets businesses manage communication channels like chat, social media, and voice. And they’re actually what RingCentral is using to provide their “unified communications” platform. (Essentially, RingCentral has an agreement with NICE to resell / whitelabel their product alongside their own phone system and messaging...
Source: www.dialpad.com
Best Call Center Software: The Complete List (2020 Update)
NICE inContact is another cloud-based call center software that helps improve customer service with their universal routing queue, top-of-the-line workforce optimization suite, personal connection dialer, and automation tools.
Source: biz30.timedoctor.com

What are some alternatives?

When comparing Infobip and NICE inContact, you can also consider the following products

Twilio - Brings voice and messaging to your web and mobile applications.

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

MessageBird - Reach 7 billion phones in seconds via SMS, Chat & Voice. Try it for free and improve your communication.

Five9 - Five9 provides cloud-based call center software for sales, marketing and support.

Nexmo - Nexmo is a simple two way SMS API with global reach and wholesale rates

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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