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Indie Hackers VS HelpScout

Compare Indie Hackers VS HelpScout and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Indie Hackers logo Indie Hackers

Connect with fellow entrepreneurs, developers, and bootstrappers who are sharing the strategies and revenue numbers behind their companies.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • Indie Hackers Landing page
    Landing page //
    2023-05-11
  • HelpScout Landing page
    Landing page //
    2023-07-14

Indie Hackers videos

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Is Y Combinator worth it for an Indie Hacker? | Indie Hackers Worldwide

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Indie Hackers and HelpScout)

Indie Hackers

HelpScout

Startup Community
100 100%
Startup Community
0% 0
Help Desk
0 0%
Help Desk
100% 100
Startups
100 100%
Startups
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

Share your experience with using Indie Hackers and HelpScout. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Indie Hackers and HelpScout

Indie Hackers Reviews

We have no reviews of Indie Hackers yet.
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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, Indie Hackers seems to be a lot more popular than HelpScout. While we know about 75 links to Indie Hackers, we've tracked only 2 mentions of HelpScout. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Indie Hackers mentions (75)

  • keeping the momentum going:
    - make use of sites like this and indiehackers.com, etc... To hear from other people in a similar situation. Source: 6 months ago
  • Why does this subreddit have such low engagement?
    But as far as I know, indiehackers.com and X with #indiehackers or #buildinpublic hashtag. Source: 6 months ago
  • Need advice, product graveyard – how about my new idea
    Just a personal website is a good place for that. But there are things like https://indiepa.ge/ or your personal profile on indiehackers.com - even though it may not be so much for "graveyard purpose". Source: 7 months ago
  • Community for Solo founders
    I am a Solo founder and looking forward to meet like minded people. Most of the time I turn to indiehackers.com for inspiration but have found very few Indians on it who have made it big as a solo founder. So I was wondering if there is any other forum where Solo founders meet and discuss / share their challenges / learnings to help each other. Source: 8 months ago
  • Ask HN: Tips for Solopreneur?
    Check out https://indiehackers.com, a community for "solopreneurs". - Source: Hacker News / 8 months ago
View more

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing Indie Hackers and HelpScout, you can also consider the following products

WIP.co - Work in progress. We are a community of makers who help each other ship product.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Makerlog - Makerlog is the dead-simple task log that helps you stay productive and ship faster.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Product Hunt - A website that lets users share and discover new products

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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