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IncidentMonitor VS BoldDesk

Compare IncidentMonitor VS BoldDesk and see what are their differences

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IncidentMonitor logo IncidentMonitor

Service desk software with self-service web portal support

BoldDesk logo BoldDesk

Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks.
Visit Website
  • IncidentMonitor Landing page
    Landing page //
    2021-09-12
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02
  • BoldDesk
    Image date //
    2024-05-02

BoldDesk is a premium cloud-based customer service software and designed to streamline and simplify customer query management. With BoldDesk, you can provide access to a huge collection of knowledge-based articles while organizing and handling customer inquiries with ease.

IncidentMonitor

Website
monitor24-7.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

BoldDesk

Website
bolddesk.com
Pricing URL
Official BoldDesk Pricing
$ Details
paid Free Trial $25.0 / Monthly (For 3 agents)
Platforms
Web REST API Cloud Android iPhone
Release Date
2022 May
Edit details

IncidentMonitor features and specs

No features have been listed yet.

BoldDesk features and specs

  • Ticketing System: Yes
  • Artificial Intelligence: Yes
  • Automation: Yes
  • Customer Portal: Yes
  • Customization: Yes
  • Task Management: Yes
  • Multilingual Support: Yes
  • Integeration: Yes
  • Export contact: Yes
  • Report and Analysis: Yes

IncidentMonitor videos

+ Add

end user interface IncidentMonitor Service Desk Software

BoldDesk videos

+ Add

Getting Started with Syncfusion BoldDesk

Category Popularity

0-100% (relative to IncidentMonitor and BoldDesk)

IncidentMonitor

BoldDesk

Customer Support
11 11%
Customer Support
89% 89
Customer Service
100 100%
Customer Service
0% 0
Help Desk
17 17%
Help Desk
83% 83
CRM
0 0%
CRM
100% 100

User comments

Share your experience with using IncidentMonitor and BoldDesk. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, BoldDesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

IncidentMonitor mentions (0)

We have not tracked any mentions of IncidentMonitor yet. Tracking of IncidentMonitor recommendations started around Mar 2021.

BoldDesk mentions (1)

  • Customer Support Agents Vs Knowledge Base
    Https://bolddesk.com help your agents to succeed. Source: 10 months ago

What are some alternatives?

When comparing IncidentMonitor and BoldDesk, you can also consider the following products

appVuze - appVuze provides Help Desk software for mobile apps and delivers an easy to integrate in-app support platform.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Gainsight - Customer Success for the New Enterprise

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Front - The platform for exceptional customer service at scale.

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