Software Alternatives, Accelerators & Startups

incident.io VS Freshworks

Compare incident.io VS Freshworks and see what are their differences

incident.io logo incident.io

Create, manage and resolve incidents directly in Slack. Leave the rest to us.

Freshworks logo Freshworks

Delight your customers, from wherever you are
  • incident.io Landing page
    Landing page //
    2023-07-20

incident.io is a Slack-native incident response and management tool that scales as your team grows. Hypergrowth companies use incident.io to automate incident processes, focus on fixing the issue, and learn from incident insights to improve site reliability and fix vulnerabilities. Learn more and see how it works on incident.io.

  • Freshworks Landing page
    Landing page //
    2023-07-22

incident.io

$ Details
paid Free Trial $16.0 / Monthly (per incident responder)
Platforms
Web Mobile

incident.io videos

How incident.io works | incident.io demo

Freshworks videos

All 10+ Freshworks Apps Explained in 5 minutes

More videos:

  • Review - Freshworks CRM review 2021 (Freshsales)
  • Review - Freshworks Reviews | Salaries | Benefits | Jobs | Should I join Freshworks?| Glassdoor- Freshworks

Category Popularity

0-100% (relative to incident.io and Freshworks)
Incident Management
100 100%
0% 0
CRM
0 0%
100% 100
Monitoring Tools
100 100%
0% 0
Customer Support
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare incident.io and Freshworks

incident.io Reviews

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Freshworks Reviews

9 Best ManyChat Alternatives & Competitors in 2024
FreshWorks also includes more direct sales-oriented features like revenue and sales forecasting. It provides automated email campaigns and lead qualifications for better optimization of your marketing strategies. It also has an open-source library to help with tracking the activity of customers in your app. You can also connect your social media including Facebook Messenger...
Source: www.tidio.com
Top 21 Salesforce’s Competitors and Alternatives
Freshworks offers Freshsales, an AI-enabled solution for sales. This cloud-based platform provides lead scoring, phone, and email communications, and activity capturing. Although Freshsales can meet the needs of businesses of all sizes, it is best suited for SMBs.

Social recommendations and mentions

Based on our record, incident.io seems to be a lot more popular than Freshworks. While we know about 31 links to incident.io, we've tracked only 1 mention of Freshworks. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

incident.io mentions (31)

  • Incident Write-ups
    There are SaaS products out there that can help with data collection like incident.io or firehydrant.io to more quickly construct a timeline. Source: about 1 year ago
  • Seeking Opinions on Atlassian Statuspage Alternatives
    My new favourite is https://incident.io. Great UI, great product, especially if you also need an incident management tool. Source: about 1 year ago
  • What was the biggest or most interesting incident you worked on?
    We did a pretty detailed write-up about a significant incident we had a few months back at incident.io: https://incident.io/blog/intermittent-downtime. Source: about 1 year ago
  • rootly Vs firehydrant, any experience?
    Co-founder of incident.io here, so I'll avoid throwing my thoughts around for obvious reasons. Source: about 1 year ago
  • Postmortems, tracking and keeping them
    I work at a company that offers a platform for this called https://incident.io/. Source: over 1 year ago
View more

Freshworks mentions (1)

  • Freshsales.io pretending to be Freshworks.com emails.
    Which is a legit website and a company. For whatever reason their product is named Freshsales CRM System but their website is named Freshworks.com. Someone took advantage of that and so the email looks kind of legit (except of course, obviously the links) because the name and the site match. They just redirect you to the real site. Source: over 1 year ago
  • Freshping monitors websites for free!
    I found this simple website monitoring tool called Freshping. It’s got paid plans, but I realised that it offers a lot of features as part of the free plan itself. The reviews on G2 seem to be pretty good too. https://www.g2.com/products/freshping/reviews. Source: almost 3 years ago

What are some alternatives?

When comparing incident.io and Freshworks, you can also consider the following products

FireHydrant.io - FireHydrant helps teams organize and remedy incidents quickly when their system experience disruptions.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

PagerDuty - Cloud based monitoring service

Drift - A messaging app that helps you grow your business.

Rootly - Rootly helps build a consistent incident response process by automating manual admin work like creating incident channels, Jira tickets, Zoom rooms, and generating postmortem timelines, all from within Slack.

WebGazer - Monitor your website's availability with WebGazer, review its performance and get instant notifications when your website goes down. No installation required and free plan available.