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Inbenta VS Zammad

Compare Inbenta VS Zammad and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Inbenta logo Inbenta

AI-powered search for customer support & e-commerce

Zammad logo Zammad

The Zammad - Help Desk and Ticket System - Community Page
  • Inbenta Landing page
    Landing page //
    2023-09-19

At Inbenta, we help companies instantly answer questions from web users and employees thanks to #AI || #chatbots #dynamicFAQ #NLP We leverage omnichannel strategy with natural language entry points: a real difference for your customer experience. Discover more on : https://www.inbenta.com/en/products/chatbot/

Inbenta's technology includes : -Conversation interfaces -Bidirectional voice-to-text transfer -NLP (Natural Language Processing). -Lexicon -Dialog Manager -Knowledge base -Integration with third-party tools

  • Zammad Landing page
    Landing page //
    2023-07-27

Inbenta videos

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Zammad videos

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Zammad

More videos:

  • Review - Zammad - LDAP Integration

Category Popularity

0-100% (relative to Inbenta and Zammad)

Inbenta

Zammad

Customer Support
16 16%
Customer Support
84% 84
Custom Search Engine
100 100%
Custom Search Engine
0% 0
Help Desk
13 13%
Help Desk
87% 87
Customer Service
0 0%
Customer Service
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Inbenta and Zammad

Inbenta Reviews

Top 10 Site Search Software Tools & Plugins for 2022
Inbenta is a powerful AI platform that offers a robust internal search engine to simplify and enhance your search experience. You can easily implement faceted search by indexing content from all relevant sources and connecting it with your product catalog. Inbenta allows you to provide a seamless visitor experience by auto-completing their queries, understanding the meaning...
Source: influencermarketinghub.com

Zammad Reviews

We have no reviews of Zammad yet.
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Social recommendations and mentions

Based on our record, Zammad seems to be more popular. It has been mentiond 18 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Inbenta mentions (0)

We have not tracked any mentions of Inbenta yet. Tracking of Inbenta recommendations started around Mar 2021.

Zammad mentions (18)

  • An open-source ticketing system
    Zammad is very easily the best free and open-source ticket system, but just to avoid confusion: The .com link is for the commercial Zammad offering with support or as a hosted SaaS. The free version you have to self-host is under the .org site: https://zammad.org/. Source: 12 months ago
  • MSP opensource ticketing tool -ITSM
    Https://zammad.org/ it cery customizable and has a fsitly good documentation. Source: 12 months ago
  • Ticketing system for internal IT team
    Zammad, open-source, free (when self-hosted): https://zammad.org/. Also has a knowledge base for you to provide to your users. Source: about 1 year ago
  • Free Service Desk Software
    Why don't you guys know Zammad? An open-source helpdesk platform which I am using smoothly. Source: about 1 year ago
  • Implement a real ticket system, a basic one or none for a tiny company with one admin?
    A simple self-hosted one: https://zammad.org/. Source: about 1 year ago
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What are some alternatives?

When comparing Inbenta and Zammad, you can also consider the following products

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

osTicket - osTicket is a widely-used open source support ticket system.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

tawk.to - tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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