Software Alternatives, Accelerators & Startups
Register | Login

iKcon Infotech VS CloudTalk

Compare iKcon Infotech VS CloudTalk and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

iKcon Infotech logo iKcon Infotech

iKconinfotech's Call Center is best for Business

CloudTalk logo CloudTalk

Work locally, grow globally
  • iKcon Infotech Landing page
    Landing page //
    2022-06-04

We provide solutions according to our Customer needs. On-premise, Public Cloud, Private cloud or Hybrid deployments.

  • CloudTalk Landing page
    Landing page //
    2021-10-05

CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems. It allows executives to manage inbound/outbound calls, extract interaction history from various sources and provide personalized support to clients. All you have to do is connect to the internet and CloudTalk will take care of everything else. The advantage of cloud software is also the ability to fully scale and adapt to customer needs.

CloudTalk provides a number of advanced features such as automated call distribution, call forwarding, interactive voice response, custom reporting, international numbers and much more. One of the biggest benefits are the integrations with globally used systems (eg HubSpot, Zendesk, Salesforce, Intercom, Freshdesk ...) where companies have all the data in one place and always up to date.

iKcon Infotech

Website
ikconinfotech.com
Pricing URL
Official iKcon Infotech Pricing
$ Details
-
Platforms
-
Release Date
-
Edit details

CloudTalk

Website
cloudtalk.io
Pricing URL
Official CloudTalk Pricing
$ Details
paid Free Trial $25.0 / Monthly
Platforms
Browser Windows Mac OSX Linux iOS Android
Release Date
2018 March
Edit details

iKcon Infotech features and specs

  • Easy to Set-up and use: Easy and Customizable UI provides ease to your clients.
  • IVR: Take phone support to a whole new level with a flexible and highly customizable Interactive Voice Response (IVR) software.
  • Unified Agent Workbench: Single window workbench to helps call center agents to reduce average handling time (AHT).
  • User And Group Management: Edit, change or add users of all permission levels.
  • Extensions: Create extensions for phones to register to and an option to receive emails on missed calls.

CloudTalk features and specs

  • Call Recording: Yes
  • International Numbers: Yes
  • Automated Call Distribution: Yes
  • Interactive Voice Response: Yes
  • Call Forwarding: Yes
  • Click to Call: Yes

iKcon Infotech videos

No iKcon Infotech videos yet. You could help us improve this page by suggesting one.

+ Add video

CloudTalk videos

+ Add

CloudTalk - video review & short demo

More videos:

  • Review - Getting Started with CloudTalk - Phone System Overview
  • Review - LiveAgent + CloudTalk - Integration Overview
  • Review - How CloudTalk helped Boataround grow from a start-up to a world leader
  • Demo - We are Launching Our Remastered CloudTalk Go Application

Category Popularity

0-100% (relative to iKcon Infotech and CloudTalk)

iKcon Infotech

CloudTalk

Communication
4 4%
Communication
96% 96
VoIP
6 6%
VoIP
94% 94
Call Center Solution
100 100%
Call Center Solution
0% 0
Enterprise Communication
0 0%
Enterprise Communication
100% 100

User comments

Share your experience with using iKcon Infotech and CloudTalk. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare iKcon Infotech and CloudTalk

iKcon Infotech Reviews

We have no reviews of iKcon Infotech yet.
Be the first one to post

CloudTalk Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
CloudTalk is an innovative call center software that provides users with various unique tools. For example, its custom queue feature allows support teams to dictate where incoming calls will be distributed. With CloudTalk, inbound calls are routed to agents best suited to solve the customer's issue. This eliminates call transfers, which can add friction to the customer...
Source: blog.hubspot.com
The Top 9 Aircall Alternatives: How Do They Compare?
CloudTalk is a contact center management solution that enables businesses to streamline communications with teams and customers using virtual call systems.
Source: aircall.io
Top 7 Aircall Alternatives & Competitors, Ranked [2022] | Dialpad
In terms of integrations, Cloudtalk is also pretty comparable to Aircall, and like Dialpad, both have open APIs, so if for whatever reason you don’t like Aircall, Cloudtalk could be a good alternative.
Source: www.dialpad.com
7 Best Cloud PBX Solution for Small to Medium Business
CloudTalk is a consolidated cloud-based phone system with an integrated call center platform. It’s built to work with modern business tools, helpdesk, and eCommerce stores, which helps to streamline client-to-business communication. The most popular monthly plan starts at $20 and can be upgraded depending on your needs.
Source: geekflare.com
Top successful VoIP business phone system providers in the market
CloudTalk is an online VoIP business phone system mainly built for startups and enterprises. It uses state of the art VoIP technology in order to deliver the advanced call center management and call routing. However, the platform comes up with some of the detailed statistics for better performance monitoring. In the pricing part, CloudTalk offers plans that are bundled...
Source: talkroute.com

What are some alternatives?

When comparing iKcon Infotech and CloudTalk, you can also consider the following products

Ecosmob Call Center Solution - Ecosmob provides call center and contact center solutions and that gives your customer service team the tools they need for accurate routing & faster call resolution.

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

Cloud Call Center - The Service Cloud is a call center management solution, built on a SaaS model, that empowers your company to manage customer service in the cloud. Take a free trial today

Dialpad - Switch is a cloud-based phone system built for Google Apps users.

Adore VOIP Billing - Adore Infotech is the leading company of VoIP Providers for Business. We offer VoIP Software, SIP Server solutions to fulfill Your Business needs.

RingCentral - RingCentral is the leading provider of cloud-based communications and collaboration solutions for small business and enterprise companies

Loading...