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IdentityServer VS tawk.to

Compare IdentityServer VS tawk.to and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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IdentityServer logo IdentityServer

An open-source, standards-compliant, and flexible OpenID Connect and OAuth 2.x framework for ASP.NET Core

tawk.to logo tawk.to

tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page
  • IdentityServer Landing page
    Landing page //
    2023-02-03
  • tawk.to Landing page
    Landing page //
    2023-07-22

IdentityServer features and specs

  • Open Source Foundation
    IdentityServer is built on an open-source foundation. It has been widely used and developed by a community, ensuring transparency, reliability, and continuous improvements.
  • Comprehensive Protocol Support
    It supports industry standards such as OpenID Connect and OAuth 2.0, which are essential for authentication and authorization processes.
  • Customizability
    IdentityServer offers high levels of customizability, allowing developers to tailor authentication and authorization features to specific application needs.
  • Enterprise-Ready
    Designed to handle complex enterprise scenarios with robust performance and scalability options suitable for large-scale applications.
  • Strong Security Features
    Includes several security mechanisms to protect sensitive data, such as secure token storage and advanced encryption options.
  • Comprehensive Documentation
    Provides extensive documentation and resources, helping developers to implement and troubleshoot the server effectively in their systems.

Possible disadvantages of IdentityServer

  • Licensing Cost
    Since its transition from IdentityServer4 to a non-OSS model under Duende Software, organizations need to purchase a license for commercial use, impacting budget-conscious projects.
  • Complexity
    Can be complex to set up and configure properly, especially for teams that are new to security protocols like OAuth and OpenID Connect.
  • Maintenance Overhead
    Requires ongoing maintenance and updates to ensure security and compatibility with evolving protocols, which can be resource-intensive.
  • Potential Overhead for Small Projects
    May be overkill for smaller projects or teams that do not require robust authentication systems, where simpler solutions might suffice.
  • Community vs. Commercial Transition
    The switch from a community-driven open-source project to a commercial product may alienate previous users who relied on its open-source nature.

tawk.to features and specs

  • Free Plan
    tawk.to offers a fully-featured free plan that includes unlimited agents, chat history, and more. This is beneficial for small businesses and startups that want a cost-effective solution.
  • Customizable Widget
    The chat widget is highly customizable, allowing businesses to tailor its appearance and functionality to match their branding and user experience needs.
  • Multilingual Support
    tawk.to supports multiple languages, making it a versatile tool for businesses that operate in diverse markets.
  • Integration with Other Tools
    The platform integrates seamlessly with various third-party tools and services, including CMS, CRM systems, and social media platforms, streamlining business operations.
  • Mobile App
    tawk.to offers a mobile app for both iOS and Android, allowing customer service teams to manage chats and assist customers on the go.
  • Reports and Analytics
    The platform provides comprehensive reports and analytics, giving businesses insights into customer interactions and agent performance.

Possible disadvantages of tawk.to

  • Limited Features on Free Plan
    While the free plan is robust, some premium features such as white-labeling, video and voice chat are only available on paid tiers.
  • No Automation Features
    tawk.to lacks advanced automation features such as chatbots, which are available in some competing live chat solutions.
  • User Interface Complexity
    Some users find the user interface to be complicated and not as intuitive as other live chat solutions, which can result in a steeper learning curve.
  • Customer Support
    While tawk.to offers a comprehensive help center, some users have reported that response times from customer support can be slow during peak times.
  • Dependency on Internet Connection
    Like most cloud-based services, tawk.to depends on a stable internet connection. Downtime or slow internet can severely hamper its functionality.

Analysis of tawk.to

Overall verdict

  • Overall, Tawk.to is a good solution for businesses seeking an affordable, feature-rich live chat tool to enhance their customer service. While it does lack some advanced features found in paid alternatives, its cost-effectiveness and ease of use make it a popular choice among small to medium-sized businesses.

Why this product is good

  • Tawk.to is a widely used live chat solution that offers various features beneficial for businesses looking to improve customer communication. It is primarily appreciated for being free, easy to integrate with websites, and offering features like chat monitoring, visitor tracking, and multilingual chat support. Additionally, it provides mobile apps for both iOS and Android, allowing customer support agents to respond to queries on-the-go.

Recommended for

    Small to medium-sized businesses, startups, and entrepreneurs looking for a budget-friendly chat solution to engage with website visitors in real-time and improve their customer support experience.

IdentityServer videos

+ Add

Federated Identity: An intro to OAuth2, Open Id Connect & Duende IdentityServer 5 | Anthony Nguyen

More videos:

  • Review - There's an IdentityServer in my API project - Anders Abel

tawk.to videos

+ Add

Tawk.to review — unbelievably rich live chat software for free

More videos:

  • Review - Free Shopify live chat app? Tawk.to - Honest Review by EcomExperts.io
  • Review - Complete Tawk.to Live Chat Product Review Video

Category Popularity

0-100% (relative to IdentityServer and tawk.to)

IdentityServer

tawk.to

Identity Provider
100 100%
Identity Provider
0% 0
Customer Support
0 0%
Customer Support
100% 100
Identity And Access Management
100 100%
Identity And Access Management
0% 0
Live Chat
0 0%
Live Chat
100% 100

User comments

Share your experience with using IdentityServer and tawk.to. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare IdentityServer and tawk.to

IdentityServer Reviews

10+ Open-source Single-Sign On (SSO) Solutions
If you are looking for a certified and complaint system to OpenID Foundation, with .Net technologies, then IdentityServer is your answer.
Source: medevel.com
Top 5 Open Source Single Sign-On Software In the Year 2021
IdentityServer is an open source free single sign-on software. It is a cross-platform framework based on OpenID Connect and OAuth 2. Further, this open source software provides central authentication and authorization capabilities for multiple applications. It supports federated identities, multiple flows, and API authorization. Moreover, this self hosting software enables...
Source: blog.containerize.com

tawk.to Reviews

9 Best Tidio Alternatives Compared
Tawk.to is a great solution for startups and small businesses. It’s a free live chat software that allows businesses to communicate with website visitors in real time, enhancing customer support and engagement. It offers customizable live chat widgets, real-time visitor monitoring, multi-agent chat handling, automated messaging, and built-in ticketing.
Source: www.tidio.com
alternatives to Tawk.to - Tiledesk Free Live Chat
Are you still searching for Tawk.to free alternatives? Can an alternative to Tawk.to overcome the challenges? Are Tawk.to alternatives free as well?
Source: tiledesk.com
The 10 Best Tawk.to Alternatives and Competitors [2022]
Crisp is a multichannel customer support platform. It’s a powerful Tawk.to alternative that is feature-rich and offers a great user experience. The platform includes live chat software and chatbots. But it also offers drip campaigns, CRM, and knowledge base software. Additionally, you get live chatbot translation so your website is open 24/7 to customers speaking the world’s...
Source: www.tidio.com
11 Best Customer Service Software & Apps You Need in 2022
Tawk.to is a fascinating customer service software product because it is 100% free and takes up much of the market share for live chat. So how does it make money? Easy. If you want to remove the “Powered by tawk.to” branding, you pay $19/month for the privilege. You can also pay tawk.to $1 per hour to answer your support chats for you.
Source: krisp.ai

Social recommendations and mentions

Based on our record, tawk.to should be more popular than IdentityServer. It has been mentiond 47 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

IdentityServer mentions (7)

  • Identity server 4
    Its deprecated in favor of Duende Identityserver which introduced a license model. Source: over 1 year ago
  • How does cookie based authentication work?
    Tokens usually have a lifetime and they are separate from the user's authentication principals like username and password. Unless you are rolling your own form of token provider (not something that would be recommended) the token creation is handled for you. Take a look at https://identityserver4.readthedocs.io/en/latest/ or if your organization makes under 1M in income a year the free version of what Identity... Source: over 2 years ago
  • ImageSharp leaving the .NET Foundation due to licensing change
    I think Duende (Identity Server) handled the situation pretty well. https://duendesoftware.com/products/identityserver > Standard License Pricing. - Source: Hacker News / over 2 years ago
  • Why is authentication such a sh*t show with .NET 6?
    He's referring to IdentityServer 3/4, which was open sourced, and was not owned by Microsoft. That 3rd party is commercializing their work (and to be fair, it's a lot of work) as https://duendesoftware.com/products/identityserver , and has a different commercial licensing model. Source: almost 3 years ago
  • Show HN: Open-Source Identity Server Written in Go (Ory Kratos)
    I think "Identity Provider" is more correct, no? "IdentityServer" is the name of a specific IdP implemented in .NET (formerly OSS as https://identityserver4.readthedocs.io/en/latest, and now as a more commercial form as Duende IdentityServer: https://duendesoftware.com/products/identityserver). - Source: Hacker News / almost 3 years ago
View more

tawk.to mentions (47)

  • Integrate Live chat function , Visitor to post Author.
    I've tried tawk.to and created separate agent profiles for each dealer but I cannot find how to restrict access only to their listings so not everyone can join the others live chat as it happens atm. Has anyone tried something like this before to guide me ? Any suggestions? Source: almost 2 years ago
  • WordPress store customers info getting compromised help
    Also, if possible, find their IP from tawk.to and block it in your firewall, or ask your hosting provider to block it. Source: about 2 years ago
  • Chatbot recommendations
    I've used tawk.to in the past, but I wondered what else is out there / what others use and recommend. Source: about 2 years ago
  • SCAM ALERT: Brave Community? Is this Brave Support user real or a Scam?
    Okay. I have deleted my cookies and browsing data. That should be safe enough measure. right? Although I am unable to access tawk.to website now. Maybe they have blocked my IP or something. Source: over 2 years ago
  • Best Plugin to use Whatsapp as a chatservice on your website?
    I'm currently using tawk.to to chat with my visitors, but I would rather use whatsapp as a chat mechanism. There are a lot of plugins for that, but I'm not sure which one would suit me best. Preferably free or not too expensive, doesn't need to have a lot of functions. What do you guys suggest? Thanks in advance! Source: over 2 years ago
View more

What are some alternatives?

When comparing IdentityServer and tawk.to, you can also consider the following products

Keycloak - Open Source Identity and Access Management for modern Applications and Services.

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

ASP.NET Identity - ASP.NET Identity is a membership-based software system designed for the authentication and authorization of the users via building an ASP.NET application.

LiveChat - LiveChat - premium live chat software. Approach customers directly on the website, make connections and drive more sales using LiveChat.

DotNetOpenAuth - DotNetOpenAuth is a free-to-use compiled library that comes with the real support to your site visitor to login with the help of openIDs via getting control of the ASP.NET control onto the page.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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