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ICwhatUC VS HelpScout

Compare ICwhatUC VS HelpScout and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Reviews
  3. » Alternatives

ICwhatUC logo ICwhatUC

ICwhatUC is a customer self-service support application that uses augmented reality, through shared smartphone video, to simplify customer-driven repairs.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • ICwhatUC Landing page
    Landing page //
    2023-09-01

ICwhatUC enables amazingly simple virtual service delivery for sales, field and customer service. So companies, teams and people can serve anyone, from anywhere, anytime; reducing emissions, reducing costs, reducing time, enabling access and opportunity.

Calls are enhanced with easy to use augmented reality, and are a recorded memory so companies can use what technicians see & hear, to support workflow, ordering, or maintain a history of the work performed.

Popular use cases are tripless triage or qualification, daily inspection, proof of work, quality assurance, or warranty management.

  • HelpScout Landing page
    Landing page //
    2023-07-14

Category Popularity

0-100% (relative to ICwhatUC and HelpScout)

ICwhatUC

HelpScout

Customer Support
1 1%
Customer Support
99% 99
Augmented Reality
100 100%
Augmented Reality
0% 0
Help Desk
0 0%
Help Desk
100% 100
Home Services
100 100%
Home Services
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ICwhatUC and HelpScout

ICwhatUC Reviews

We have no reviews of ICwhatUC yet.
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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ICwhatUC mentions (0)

We have not tracked any mentions of ICwhatUC yet. Tracking of ICwhatUC recommendations started around Mar 2021.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing ICwhatUC and HelpScout, you can also consider the following products

TechSee - Intelligent visual customer support solution

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Blitzz - Blitzz provides software for Remote Video Inspections and Customer Support over Live Video.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ViiBE.co - The web technology of video assistance and ticketing system designed for technical support and after-sales services.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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