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ICTBroadcast VS Jira Service Desk

Compare ICTBroadcast VS Jira Service Desk and see what are their differences

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ICTBroadcast logo ICTBroadcast

ICTBroadcast is multi tenant, unified communications and telemarketing software solution supporting Voice, SMS, Email and Fax broadcasting.

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • ICTBroadcast Landing page
    Landing page //
    2023-03-14
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

ICTBroadcast videos

+ Add

ICTBroadcast, the best autodialer and predictive dialler software with IVR, SMS & Fax broadcasting

More videos:

  • Tutorial - How to create new gateway in ICTBroadcast
  • Review - ICTBroadcast, Agents and Extensions for Call centere functionality

Jira Service Desk videos

+ Add

Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to ICTBroadcast and Jira Service Desk)

ICTBroadcast

Jira Service Desk

Communication
100 100%
Communication
0% 0
Help Desk
0 0%
Help Desk
100% 100
Office & Productivity
100 100%
Office & Productivity
0% 0
Project Management
0 0%
Project Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ICTBroadcast and Jira Service Desk

ICTBroadcast Reviews

Best Call Center Software: The Complete List (2020 Update)
ICTBroadcast is an all-in-one unified platform for communication allowing the broadcasting of SMS, fax, email and voice. It can blast thousands of simultaneous calls and it also offers smart auto dialer capabilities.
Source: biz30.timedoctor.com

Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

What are some alternatives?

When comparing ICTBroadcast and Jira Service Desk, you can also consider the following products

mFax - mFax is a cloud-based fax solution for sending and receiving faxes from any device.

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

XM Fax - XM Fax is a file exchange solution that provides companies and users with secure transmission of their highly sensitive documents, including contracts, financial statements, transcripts, legal notices, etc.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

ictfax - ICTFAX is web based and open source Fax software, It is multi users and suitable to offer online Fax services, including Email to Fax, Fax to Email and Web to Fax. ICTFAX application support FoIP, T38 and G.711 pass through faxing also PSTN fax.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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