Software Alternatives & Reviews

ICE Chat VS Salesforce Service Cloud

Compare ICE Chat VS Salesforce Service Cloud and see what are their differences

ICE Chat logo ICE Chat

Integrated Customer Engagement

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
  • ICE Chat Landing page
    Landing page //
    2023-01-27

Integrated Customer Engagement (ICE) has Chat, Email, Custom application, and Quality Assurance, all integrated, and aims to allow users a convenient switch over for different functionalities. ICE has been designed to offer different solutions built upon a common platform while still being independently operational. ICE aims to ensure greater Customer Engagement. Also, users can deliver customer service with integrated AI-enabled Chatbot to scale support, sales, and marketing goals through analytics, integrations, auto-distribution of chats, and email integration for an omnichannel customer experience.

  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09

ICE Chat

$ Details
Free Trial $45.0 / Monthly (per user)
Platforms
iOS Android Windows Linux Mac OSX

ICE Chat features and specs

  • Canned Response: yes
  • Geo Targeting: Yes
  • Customizable Branding: Yes
  • Offline Form: Yes

Salesforce Service Cloud features and specs

No features have been listed yet.

ICE Chat videos

ICE Demo

More videos:

Salesforce Service Cloud videos

Salesforce Service Cloud Overview Demo

Category Popularity

0-100% (relative to ICE Chat and Salesforce Service Cloud)
Customer Support
2 2%
98% 98
Help Desk
1 1%
99% 99
CRM
100 100%
0% 0
Help Desk And Ticketing
0 0%
100% 100

User comments

Share your experience with using ICE Chat and Salesforce Service Cloud. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare ICE Chat and Salesforce Service Cloud

ICE Chat Reviews

We have no reviews of ICE Chat yet.
Be the first one to post

Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...

What are some alternatives?

When comparing ICE Chat and Salesforce Service Cloud, you can also consider the following products

Zendesk Support Suite - Zendesk Support Suite is a tool that solves and emerges multiple tasks in one place.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Helpshift - Helpshift is an in-game customer support platform that enables mobile apps to improve customer experience, drive higher ratings and increase retention.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.