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IBM Watson Assistant VS Zendesk Support

Compare IBM Watson Assistant VS Zendesk Support and see what are their differences

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Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

IBM Watson Assistant logo IBM Watson Assistant

Watson Assistant is an AI assistant for business.

Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing
  • IBM Watson Assistant Landing page
    Landing page //
    2023-10-04
Not present

IBM Watson Assistant videos

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Zendesk Support videos

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Introduction to Zendesk Support (for beginners)

Category Popularity

0-100% (relative to IBM Watson Assistant and Zendesk Support)

IBM Watson Assistant

Zendesk Support

CRM
77 77%
CRM
23% 23
Customer Support
31 31%
Customer Support
69% 69
Chatbots
100 100%
Chatbots
0% 0
Help Desk
0 0%
Help Desk
100% 100

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Reviews

These are some of the external sources and on-site user reviews we've used to compare IBM Watson Assistant and Zendesk Support

IBM Watson Assistant Reviews

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Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

What are some alternatives?

When comparing IBM Watson Assistant and Zendesk Support, you can also consider the following products

Zendesk Answer Bot - Chatbots

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Aivo - Skyrocket your Customer Service and Sales KPIs with a Chatbot powered by Artificial Intelligence. Give time back to people.

Zoho Desk - Industry's first context-aware Helpdesk Software

Tars - TARS enables users to create chatbots that replaces regular old webforms.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

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