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Ibby VS UseResponse

Compare Ibby VS UseResponse and see what are their differences

SysAid
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Ibby logo Ibby

Messaging platform combining live chat, email, SMS and automations for sales & support.

UseResponse logo UseResponse

Open-source, self-hosted customer feedback software, live chat and helpdesk system that you can install on your server. Organize documentation using knowledge base and get feedback from social networks with centralized system
  • Ibby Landing page
    Landing page //
    2023-10-20
  • UseResponse Landing page
    Landing page //
    2023-10-10

Ibby videos

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UseResponse videos

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Customer Feedback & Support Software UseResponse

Category Popularity

0-100% (relative to Ibby and UseResponse)

Ibby

UseResponse

Customer Support
5 5%
Customer Support
95% 95
Customer Feedback
0 0%
Customer Feedback
100% 100
Help Desk
4 4%
Help Desk
96% 96
CRM
100 100%
CRM
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Ibby and UseResponse

Ibby Reviews

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UseResponse Reviews

30+ Customer Feedback Tools comparison
Salesforce is a leading customer management tool that includes a subproduct IdeaExchange for collecting and prioritizing ideas with a roadmap. While UseResponse is a simpler CRM tool with feedback, helpdesk, knowledge base, and a live Chat.
Source: clearflask.com
30 Best Customer Feedback Survey Tools: An Overview | Mopinion
UseResponse is a less expensive version of GetSatisfaction. However, this customer feedback tool provides you with a version that you can host yourself using open sourced code. In addition to feedback and a forum, you also receive access to a live chat client.
Source: mopinion.com

What are some alternatives?

When comparing Ibby and UseResponse, you can also consider the following products

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

UserVoice - UserVoice integrates easy-to-use feedback, helpdesk, and knowledge base management tools in one platform that empowers users to speak and companies to understand.

Olark - Real-time chat and monitoring of your website visitors through Google Talk and Jabber.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Woopra - Track your customers' web and mobile activity, forms, emails, support tickets and more, all in one place with customer analytics. Analyze and take action.

Tigerpaw CRM - Tigerpaw allows to communicate with customers and prospects and track those efforts in order to streamline the account management process.

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